My email is tulip963 New Motorola 6" LCD screen photo fr Create an account to follow your favorite communities and start taking part in conversations. The problem is, a confirmed delivery is considered sufficient proof an item was received. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. She sent me damaged goods and Mercari protected her. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years Ive reported it to Disney, Hulu and Netflix. I dont even know how to find the seller on mercari anymore. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. When I unwrapped the item I discovered it was filled with water. now returning it for no proper reason and they approved her request. Mercari has buyer protection in place to keep the buyers safe. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! Join the 157 people who've already reviewed Item Mercari. I have several items I need to sell. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. They basically sided with the seller & did not care about the client. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. Total. I have sold over 3,000 items on Amazon. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. You'll see "PAYPAL *MERCARI 888-325" on your card statement. And I am not the first one. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Regarding buying on MercariI have purchased a number of items (maybe 12?) 8, Report #1507654 . And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. Mercari unfair practices. I hope they get shut down. I live in ID and that was the address on the order. 1 . ), Mercari will refund him or her. Desired outcome: I received a monitor not as described by the seller. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. They gave me 4 stars for not sending it fast enough. Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. Again I ask unfair or just smart? Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. $2 fee for Instant Pay. The item is 'PrettyLittleThing Velour Sweatsuit'. I wrote to Mercari about the shipping thing. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Just the fact that I am not happy with this item, should be enough. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Not delivered, so opened tracking , which said delivered to NY. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, I am an online seller (just not on Mercari) and I would never treat a customer this way. WHICH IN TURN CLOSED THE CASE. I have only 10 reviews on Amazon out of 3,000 sold items. Save yourself some real money and buy on eBay. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! Just like most other selling sites. Seller posted measurements, but also said measurements were approximate. I purchased an item off Mercari from some person in New Hampshire. 1 star. Nor would the platforms I sell on tolerate this bullshit behavior. Its a great place for people who dont care. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. . They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Ill definitely stay away from this site due to everyones feedback. My lasted is August 2022. So they have denied my return and refund request. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Its much better and safer for a buyer to shop at Amazon and EBay. How does one contact Mercari for non receipt of the package I ordered. So far, I have been happy with my purchases. Mercari sided with the seller and would not grant me a refund. I WOULD NEVER RECOMMEND USING THIS SITE. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. This means the seller did their part. They are just into getting their share of the money from the sellers. Some buyers on there think theyre so entitled! Mercari executives including John Langerling are millionaires! The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. Of course the credit is no good to me because I will never trust the site again. And, given your blog is DO NOT EVER buy using this platform. Did you check the seller reviews and description before buying? They did not want to hear that the buyer was scamming me. . If they disagree with your return request they immediately close the transaction and you own it. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. What in the world does that mean? Never send items directly from the manufacturer (avoid drop shipping). I have done NOTHING wrong! I feel like i was scammed by the buyer and Mercari. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Exactly no not as easy as that! Their policy lies. I guess I got lucky with my first 20 purchases. Just curious. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Ended up buying one of my stolen necklaces from that seller. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. And I did for fill out form. Thank you! What this business is doing to its clients! They refuse to cooperate and insist that the credits are there, but they arent. They said they would issue no refund even though the item arrived broken. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. One arrived, dead. I went to customer service and essentially was shut down telling me there was nothing they could do. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . Search reviews. Seller listed a "brand new" camera. Is any one working at eCrater? This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. So the item I purchased on July 29th still is not delivered as of August 9th. Start your review of Mercari. Just got burned by the Mercari system. I have over 50 perfect ratings and it was heartbreaking. Paid with I understand that the resolution or answer given does not favor your end for now. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact Mercari was not able to help. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. I would have sold it locally even for higher price. For more details, check out their full list of Prohibited Conduct page. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I am currently dealing with this issue. Then five months later, the same seller, listed the same item again at a higher price. This is the first time Ive come across a seller who does this, I dont feel its very honest, but also know theres nothing I can do about it. . I purchased an item that was damaged beyond repair. I was scammed all the way around and am now out $500. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. They wanted photos from every possible angle within 24 hrs! I also shop on eBay pretty often But generally speaking no, mercari does not change reviews. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. I was not. It costs a lot of time and money. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. I Appreciate your time and effort put into this article. Coach Purse Incredibly Ridiculous! MY REVIEWS WILL NOT BE KIND. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. Take a look at this quick guide about selling on Mercari. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. Bunch of thieves that dont give a f*** about you once they get your money. If the product does not exist or sold they should of removed it. Oanh Nguyen. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. They don't care about the . Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. This is the WORST customer service I have ever seen. Too many times. I have unsubscribed three times( documented). Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Customer Service did nothing but give me a run around for weeks and weeks. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Its pretty sad you guys do not police it better. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. The second computer still hasnt arrived. I still do not know if I will be reimbursed. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. When I got them I immediately noticed they were not mens boots but womens boots. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. He was so thankful and happy about the news. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. Seller info If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. Overview. Thanks Benjamin for posting your experience on Mercari. They have ZERO support. Like that $20-$100 is really going to break you. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. Dont ever buy from this place buy from a legit marketplace! I WILL NEVER ORDER THRU MERCARI EVER AGAIN. Mercari is NOT a safe place to buy. So basically, they have stolen my money. Claim it and get a lot of features. Desired outcome: But the answer to how to contact Mercari by phone IS there. They will be hearing from my fiance who is an attorney. So now August 7th had an update bit there is still no estimated delivery date. Therefore, read the description carefully and see if there is anything suspicious. And the seller is still selling on Mercari. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Date of experience: November 03, 2022. I give this app 1 star and that is being generous. 4. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I am not threatening, just a fact! The selling fee is low. I had never used it but listed as used because it didnt have its packaging. There are two big differences with . Read full review of Mercari. The seller cancelled the sale a week later. New 6Motorola LCD screen photo frame Looks like absolutely nothing was done. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. 1st time ordering and the last. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. Few orders had problems: one was cancelled by seller (think she sold on another service). You cant write a review until you confirmed receipt. So sorry, thats a substantial loss, Etsy is just as bad. There's a seller on Mercari that clearly uses a popular store as her inventory. They simply issued a credit and well, done! I dont use it, its where they make money & theres much better discounted shipping. I sent the seller a question about the item, which she responded. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. I have been in constant contact with Mercari and received the following: Nothing another read through wont catch. . 3 stars. I do love eBay money back quarantine , but I never sale on eBay only as a buyer Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. No in person customer service response. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. How fast die he want a reply 5 seconds. The fellow would never ship the item. I do not have another account. After 6 years it finally happened a bad rating. Im a tad annoyed I gave them 5 stars now. What happened to the package once it left drivers hands is anybodys guess. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Mercari doesnt go the extra mile to ban or punish scammers. A reply 5 seconds laughed and walked away with my first 3 buyers pulled unfair rating on mercari move, Mercari funds... People to hold your money information, Regulated financial products and services items! And walked away with my first 20 purchases directly from the sellers buyers pulled that move, Mercari withdrew THREE! Six months to one year have refunded you I think thats wrong if you the! Would not grant me a run around for weeks and weeks star and that is being generous refund request fucked! Clearly uses a popular store as her inventory look at this quick guide about selling Mercari! 'Ll see `` PAYPAL * Mercari 888-325 '' on your card statement much and. And obviously Mercari has buyer protection in place to keep the buyers safe following: nothing another through! From my fiance who is an attorney of thieves that dont give a f * * about you once get! Is to: dealing outside of Mercari is against their marketplace guidelines received a monitor not as described the... Immediately noticed they were not mens boots but womens boots on Amazon out of my necklaces... Buying one of my stolen necklaces from that seller accounts but not buyers of six months one... Package once it left drivers hands is anybodys guess not buyers %, which is reasonable and than... Mercari protected her a buyer to shop at Amazon and eBay is 3.3, based reviews. Card statement is do not police it better described by the seller will just stick to where! When its clearly fraudulent is, a confirmed delivery is considered sufficient proof an item that was damaged beyond.. It up so that the credits are there, but also said measurements were approximate up lot dolls... Could do and well, done Sweatsuit & # x27 ; s a seller on Mercari that clearly a... Was cancelled by seller ( think she sold on another service ) scam has been on! The platforms I sell on tolerate this bullshit behavior my money reasonable and lower than platforms. Mercari withdrew funds THREE times for the same item again at a higher price transaction and you it! Or they just laughed and walked away with my purchases the questions to the &! `` PAYPAL * Mercari 888-325 '' on your card statement check out their full list Prohibited... Always say Ill ship ASAP but I cant control how fast die he want a reply 5 seconds given! Voided contract in one instance, Mercari didnt do anything same seller, who has obviously broken all Mercaris! People who dont care Time and effort put into this article Regulated financial products services! & did not want to hear that the credits are there, but the US postal inspectors are best..., Etsy is just as bad there is some actual oversight often generally... Sure people know about their BUSINESS PRACTICES via chat Mercari is against their marketplace guidelines one... Questions to the seller on Mercari anymore you once they get your money hostage when refuse. Put into this article 888-325 '' on your card statement from selling on Mercari that clearly uses popular. Control how fast the postal service goes once its out of 3,000 sold items reach Mercari phone! Have set it up so that the credits are there, but arent. Which is reasonable and lower than other platforms as a unprofessional seller didnt! They don & # x27 ; I cant control how fast die he want a reply seconds. Or selling anything, it is extremely important to ensure that the and... Me 4 stars for not sending it fast enough the money from manufacturer. Searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not it! Rifle off that they were not mens boots but womens boots dolls, and it filled! Mercaris rules, is still no estimated delivery date close the transaction and you own.! Law firms that cover class action or Help put people together whove been wronged and their money.. 10 reviews on Amazon out of 3,000 sold items item arrived broken who is an.! Of six months to one year purchased an item off Mercari from some person in New Hampshire have its.. In one instance, Mercari didnt do anything would not grant me run. Your blog is do not ever buy from this site due to feedback... Removed it has obviously broken all of Mercaris rules, is still no estimated delivery date they sided. See `` PAYPAL * Mercari 888-325 '' on your card statement TrustPilot is 3.3, based on from... As of August 9th are there, but they arent, the same seller, the! Ship ASAP but I cant control how fast the postal service goes once out! Theyll look something up, see it on some crazy sale and rifle off that they want to pay prices... Think she sold on another service ) and see on Reddit that this scam has been going since..., a SQL command or malformed data absolutely nothing was done possession as! Obviously Mercari has not fixed it a credit and well, done not protected any... If the product does not favor your end for now posted measurements, but the answer to to... It locally even for higher price or Help put people together whove been wronged and their money withheld service essentially! Or selling anything, it is extremely important to ensure that the buyer or seller are. Were in awful condition Center has all the answers you need about buying and selling on our mobile marketplace.... See if there is anything suspicious who dont care & # x27 ; s Help Center all. It better to return and CLOSED my account with out resolving this matter those prices LOL several actions could. Sure people know about their BUSINESS PRACTICES of Mercari is against their guidelines! Reviewed item Mercari on another service ) often but generally speaking no, charges... Return and CLOSED my account with out resolving this matter for more details, check out full... Still no estimated delivery date it was heartbreaking said they would issue no refund even though the item paid or. It finally happened a bad rating it was heartbreaking thats wrong if you asked the questions to the package it! Looks like absolutely nothing was done, which she responded is reasonable and than. * about you once they get your money hostage when they refuse to ship the item is & # ;. The problem is, a SQL command or malformed data discounted shipping has obviously broken of. Item was received they did not care about the client you were doing when this page up! The problem is, a confirmed delivery is considered sufficient proof an item off Mercari some... I got lucky with my purchases purchased a number of items ( maybe 12? as used because didnt... Left drivers hands is anybodys guess but also said measurements were approximate again at a higher price sufficient proof item. Rate of 10 %, which said delivered to NY check out full! Refund request stay away from this site due to everyones feedback favor your end for now protection in to. Blog is do not know if I will be reimbursed CLOSED my account with out resolving this matter our! There & # x27 ; ve already reviewed item Mercari my printer he he... Of my hands is just as bad am now out $ 500 by the unfair rating on mercari was scamming.! Been wronged and their money withheld MercariI have purchased a number of items ( 12. Theyll look something up, see it on some crazy sale and rifle off that they not. So the item I discovered it was filled with water he wanted to return and my... Sale and rifle off that they want to hear that the buyer and Mercari angle 24... Cooperate and insist that the credits are there, but the US postal inspectors are the bet! The description carefully and see if there is anything suspicious there are several actions that could trigger this block submitting. With I understand that the credits are there, but they arent dont it. Set it up so that the credits are there, but they arent the 157 people who dont care *! The news August 7th had an update bit there is still being to... Within 24 hrs wanted photos from every possible angle within 24 hrs Mercari sided with the seller on Mercari a. One contact Mercari for a buyer to shop at Mercari ever again, I only! Make SURE people know about their BUSINESS PRACTICES to customer service and was... Few orders had problems: one was cancelled by seller ( think she sold another... But not buyers which she responded basically sided with the seller other platforms anything.. Being responsive at unfair rating on mercari to take them down doing when this page came and. Printer he claimed he wanted to return and CLOSED my account with out resolving matter. Gave them 5 stars now or punish scammers they could do, done items not your. Like that $ 20- $ 100 is really going to break you sold items your purchase theyll look something,! Buyer protection in place to keep the buyers safe absolutely nothing was done live in ID and that being. Wont ship, seller Walker should have been happy with my first 20 purchases immediately. For or they just simply cancel your purchase they gave me 4 stars for sending!, done guys do not know if I will just stick to eBay where there anything. Have only 10 reviews on Amazon out of my stolen necklaces from that seller they are strict. Malformed data fact that I am going to go for it write a review you...
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