Job Type: Part-time. Easy process. The process took 3 weeks. When answering this question, try to focus on your ability to resolve conflict rather than focusing on the negative aspects of a coworker. I interviewed at Swissport (Sydney) in May 2019. Interview. First 2 are time limited and last one is personality test. Interview. Got to the point and gave us an offer/decline days after. Learn more, Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak, Swissport is recognized by STAT Trade Times as International Ground Handler of the Year, People are the foundation of our companys success. . Swissport is the leading provider of airport ground services and air cargo handling based on revenue and number of airports served. Jobs; . Lo sentimos, pero hemos tenido problemas al procesar tu solicitud. It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. Brisbane Airport, Brisbane QLD. Learn more, Swissport sets extensive new sustainability goals. I applied online. When customers were in need of something, I worked hard to answer their questions, and if I . I also use several apps on my phone to remind me of upcoming deadlines and tasks. Provide details about assisting unruly customers or trying to de-ice a plane during a . Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . I applied online. They were demanding a refund without giving me any details about why they wanted one. You have basic - intermediate computer skills. There may be situations where we need someone to come in early or stay late last minute. Fast, easy, was at a hotel, the interviewer was kind and down to earth. What do you know about the company swissport? First completed a series of online tests involving personality test and ability test. What do you know about Swissport? I also love working with people, which makes me excited to join your team.. Shared on April 11, 2017. You truly need to be a people person. Swissport has donated EUR 50,000 to UNICEF to support emergency response and relief work. They ask about your weaknesses and strength an d your past experiences, I applied online. . Money out of our pocket. enva un correo electrnico a First completed a series of online tests involving personality test and ability test. Ready for take off? Example: I think its most important to treat all passengers with respect. This is an important job in the daily operations of most major airlines. I interviewed at Swissport (Sydney) in Dec 2019. 25 Literacy Coach Interview Questions and Answers, 17 Senior Marketing Analyst Interview Questions and Answers, 25 Warehouse Lead Interview Questions and Answers, 25 Walmart Cashier Interview Questions and Answers. I applied online. Example: At my previous job, I was responsible for organizing all of our shipping supplies. (7.5% pay increase in March 2023) Customer Advisor. X x x x x xx c, Anonymous Interview Candidate in Adelaide, I applied online. I also had to ensure that all documentation was in order before loading the trucks. If you dont have airport experience, discuss other similar work environments that prepared you to succeed at Swissport International Ltd.. Candidates interviewing for Customer Service Representative and Bag Handler rated their interviews as the hardest, whereas interviews for Aircraft Dispatcher and Dispatcher . Swissport . I interviewed at Swissport (Sydney), Excellent and thorough, questions very pretty straightforward, good to do research about the company, She was friendly, and make the interview very relaxing. I applied online in December 2019 in Sydney. This role taught me how to communicate clearly with customers and resolve problems efficiently.. Weekend availability. - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, Get started with your Free Employer Profile. The company is looking to see if you are willing to relocate in order to advance your career and grow as an employee. After application complited I've got online interview invitation. The web server reported a bad gateway error. As a result, my team saved over 30 minutes per employee per day, which allowed us to reduce our processing times.. Glassdoor users rated their interview experience at Swissport as 61.9% positive with a difficulty rating score of 2.20 out of 5 (where 5 is the highest level of difficulty). Example: Yes, I am very flexible when it comes to my work schedule. The interview process was very easy we were sitting in the room and after that the manager called us and gave us a job opportunity based on our experience Easy, Standard interview procedure with few Teamleaders, walk around Airfield, final conversation, nothing too crazy but you should prepare yourself anyway. They may want to know that youre able to keep your workspace organized and clean, as well as manage your time effectively. If you havent worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations. I interviewed at Swissport (Sydney) in Apr 2019. When answering this question, its important to highlight your ability to gather information and use it to make an informed decision. What do you think the most important thing is when working with passengers? Que estudiaste This question is an opportunity to show your problem-solving skills and ability to think outside the box. What is the best customer service for you ? Job SummaryTo provide all necessary and required passenger/customer services as contracted by theSee this and similar jobs on LinkedIn. We know that actions mean more than words right now, and in the past few weeks have been doing our part to support the victims of this disaster. Shared on 24 March 2020 - Customer Service Representative, Parttime - Perth WA. They will ask about your previous experience and will ask one question to everyone in the group and see how each person answers it. It's not taking long process. Prepare for the types of questions you are likely to be asked when interviewing for a position at Swissport International Ltd.. As the worlds largest provider of ground and cargo handling services, Swissport International Ltd. is always looking for new employees to join their team. This week, our ramp crews at Zurich Airport Ltd and Genve Airport loaded more than 200 tons of additional supplies on flights of Turkish Airlines to Turkey for distribution to the affected regions. What can you bring, based on your experience to Swissport. cargarla. Nella maggior parte dei casi, possibile risolvere il I thought that I got the job upon this sentence. A conversa foi trilngue. Customer Service Agent (Current Employee) - Sydney Kingsford Smith Airport NSW All Terminals - 22 August 2022 - So many different positions but not enough and very poor training. Primero con rrhh y luego con el jefe Made me feel at ease in the individual interview process. pour nous faire part du problme. Weekend availability. This question can help the interviewer determine if you are a good fit for their company. . Click here And from Brussels, we loaded 43 tons of humanitarian aid, which included blankets, electrical heaters, clothes, diapers, sanitary equipment, baby food, dry food, medical equipment, sleeping bags, mattresses, and duvets! 2023Swissport International AG. They want to see that you are able to learn quick and you are. Si el problema persiste, es probable que haya un problema con nuestro sitio web en este momento. The problem is they never tell you what the pay is going to be until you are basically hired. Spent a lot of time explaining the role. After speaking with them further, I discovered that they didnt receive all of the items in their shipment. I interviewed at Swissport in Oct 2022. Example: I want to work for Swissport International Ltd. because I am passionate about customer service and believe in providing excellent care to all of my clients. I applied online. Comeamos em ingls, fomos para o espanhol e terminamos em ingls. Customer service Lead agent - Seasonal position until 31st October. First name. Join Swissport for a career in aviation. Swissport are recruiting for Customer Service Agents and Baggage Tracing Agent to join our Team at Dublin Airport.. We have a new starting rate of 15.38 roles are available part time 20 hours, shift ranging from 0200-1200 (4 hour shifts) or 1200-2000 (4 hour shifts). I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so. I interviewed at Swissport (Jamaica, NY). Instead of ordering more boxes, I decided to use empty cardboard boxes from incoming shipments as temporary replacements until new ones arrived. I think its time to move on to bigger and better things, and Id love to do that here., Common Swissport International Ltd. Interview Questions. The interview was good. Zumeist Besteht das I have been still waiting for the outcome. Companies. Job Summary. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. This question can help the interviewer understand how you manage your time and workload. Have you ever worked in a fast-paced environment before? I would need to think long and hard before uprooting myself from everything I know.. Call Centre & Customer Service. You are called in a room with five people one asks about yourself other mark on a piece of paper while you answer. Entire process took approximately less than a month. When answering this question, be honest about whether or not you would be willing to move. All Rights Reserved. Glassdoor users rated their interview experience at Swissport as 67.5% positive with a difficulty rating score of 2.29 out of 5 (where 5 is the highest level of difficulty). ein Mensch und keine Maschine sind. Ramp agent interview questions and answers are likely to be tailored to the specific environment in which your work will be performed. Klicken View all our Swissport vacancies now with new jobs added daily! Over the years, Swissport has become a horrendous place to work in. I interviewed at Swissport, Excellent and thorough, questions very pretty straightforward, good to do research about the company, She was friendly, and make the interview very relaxing. . Online interview there is 5 questions to answer with 2 minutes each. 4 Swissport Airline Customer Service Agent interview questions and 3 interview reviews. From my memories not longer than 10 days. at Swissport. Free interview details posted anonymously by Swissport interview candidates. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. Learn more, Our clients benefit from the industrys widest single-source service portfolio and our presence at 292 airports around the globe. Glassdoor users rated their interview experience at Swissport as 80.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Note that you are dedicated to providing the best customer service possible in all situations involving customers. Airline Customer Service Agents - Melbourne Airport. questo messaggio, invia un'email all'indirizzo Example: In my last position as a customer service representative, I had to handle a situation where a client was upset with their order. Completeted training for the contracted airline, process took about 3 weeks. However, Im currently settled in my home and have made many friends here. Can you explain what an airport passenger service agent's role is in air travel? The interview is super relaxing and the station manager was extremely nice and makes you feel relax which helps if your nervous about interviews and we also related a lot about our love for aviation and any exciting developments that's happening. Aydanos a proteger Glassdoor y demustranos que eres una persona real. I applied online. Once that was submitted, received a call within the week for a follow up interview and was told to come in for a group interview. Looking for the best customer service agent interview questions to ask candidates during your hiring process? Helpful. So, I contacted them again and asked if they could send me more information so that I could create a better campaign.. Sign In. Lo sentimos, tuvimos problemas al procesar tu solicitud. Example: I believe I would be a good fit for Swissport International Ltd. because of my attention to detail and ability to work independently. Pay rate isn't that great either, so i did not think it was worth it. I applied in-person. Very friendly and took time to get to know me. When I worked at the airport, I always made sure to greet everyone I saw.. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. The experience is generally positive, with most interviewers being friendly and helpful. Learn more . Formal interview - face to face in office Interview panel of 3 people Structured interview about 20 questions Nice office at Newstead Brisbane Interview panel was very warm and friendly, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. no side break, (Ex, If shift starts 12 to 20, need to skip one meal) Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. I find this tool helpful because it allows me to create separate projects for each client and assign specific tasks to team members. Very polite and gave positive feedback throughout. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. This question can help the interviewer determine your ability to multitask and prioritize tasks. Shared on 6 February 2019 - Baggage service Agent - Richmond, BC. The process took 3 weeks. If you enjoy working with people in a dynamic environment, join us! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Sie hier zum erneuten Laden. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. para informarnos de que tienes problemas. arreglarse cargando de nuevo la pgina. If this problem persists, it may be because there's an issue Password (8+ characters) . Hours: 37.5. Pay: $18.00 per hour. Lots of questions and prepare time is not enough X x x x x x X x x x x xx c. Interview Questions. Very polite and gave positive feedback throughout. Get started with your Free Employer Profile, Customer Service Representative Interview. Questions include what is your strength and why do you think youre suitable for this role. I don't think it is right or fair to expect employees to have to pay $500 for tests. Very relaxed, easy going ,very friendly. How did you resolve it. Was there a time where you had to deal with a difficult customer? Received an offer right away and began employment paperwork. I understand that sometimes opportunities arise where we have to move to another city or state. Fast, easy, was at a hotel, the interviewer was kind and down to earth. Quiseram me conhecer e conhecer minha viso e pretenso. I interviewed at Swissport (Sydney) in Aug 2021. I applied in person because my sister had originally applied and she declined the job offer so I called up the HR office and told them that I would like the position. Apply today for an immediate interview and gain fast . Do you have any experience working at an airport? I know that when I travel, I want to feel like my luggage is safe and that the person handling it will take care of it. Our clients benefit from the industry's widest single-source service portfolio and our presence at 292 airports around the globe. This required me to work with other employees to ensure we were all handling our tasks efficiently. Simple questions clearly explained Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience". These should be covered by the employer. Example: Ive worked in a fast-paced environment before at my previous job where I was responsible for moving luggage from planes to baggage claim areas. Sempre muito direta e sincera. Meestal kan dit probleem verholpen worden door de pagina te vernieuwen. Ive been working in this industry for five years now, and I feel like Ive learned all I can from my current position. Glassdoor is your resource for information about the 401K Plan benefits at . How do you prioritize tasks when there is a lot going on? It also shows the interviewer that you can be decisive when necessary. I also believe that if youre kind to people, theyll be kind back. What was a recent problem in the aviation industry that caught your eye? Companies. message, contactez-nous l'adresse Its important to be honest about what motivates you, but its also good to make sure that your goals align with those of Swissport International Ltd.. Get notified about new Customer Service Representative jobs in St. Helier, Jersey. You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I applied online. Ready for take off? This question is an opportunity to show the interviewer that you have a strong customer service background and can apply your skills to this job. Si ce problme persiste, il se peut This question is a great way to see how flexible you are as an employee. Tell me about a time when you had to deal with a difficult coworker, how did you handle it? I interviewed at Swissport (London, England) in Feb 2020, Applied online and received a call inviting me for an interview Posted 12:25:28 AM. 1 Answer. 9d ago. If youre interested in working for Swissport, you may be invited to a job interview. Sign in to create your job alert for Customer Service Representative jobs in St. Helier, Jersey. Lead Hand. This question can help the interviewer get to know you better and understand why you are a good fit for their company. La plupart du temps, ce problme peut tre rsolu en rafraichissant la Se continui a visualizzare Non siamo riusciti a elaborare la tua richiesta. Example: Ive always had a passion for helping others, so I decided to pursue a career in customer service. I applied in-person. These responsibilities required me to work quickly but carefully, which helped me develop my organizational skills.. Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak. Shared on 16 October 2021 - Ramp Agent - Sydney NSW. After interview had to do drug test. This question can help the interviewer determine if you have any experience working in a fast-paced environment. Lamentamos Interview consisted of an exercise to introduce the person next to you followed by a 20 minute numeracy and literacy test, literacy test very simple, numeracy takes some basic working out (addition.multiplying,averages,etc) . I interviewed at Swissport in May 2018. Cliquez ici pour rafraichir. You are now leaving the Swissport website. Save. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Can you think of a time where you had to deal with conflict with a co worker. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Did a written test to further shortlist then interviewed before a panel of 3 people, HR, Operations manager and Department head. per informarci del problema. 2,730 reviews. This question is an opportunity to show your interpersonal skills and ability to work with others. Que queres seguir en un futuro. Apparently the next stage is face to face. I tried to ignore her at first, but she would always find ways to make me feel bad about myself. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Learn more, We commit to the sustainable delivery of high-quality services, while creating value for our stakeholders and the aviation industry at large. Job Type: Part-time. The airport passenger service agent is the face of the airline. The interview was process was very simple and easy. Fui chamado para a entrevista em uma sala para ter conversa com a futura chefe. excuses voor het ongemak. There are 5 questions, and you have 2 or 3 min for the answear on each. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Swissport (Hobart) in June 2022. If you continue to see this However, I noticed that many employees were spending too much time on social media during their breaks. From the moment a passenger arrives on an . In my last position as a customer service representative at a local bank, I was responsible for answering questions about our financial services and resolving any issues customers were having with their accounts. And gain fast I thought that I got the job upon this sentence sign in to separate... Airport experience, discuss other similar work environments that prepared you to succeed at Swissport ( Sydney ) Aug! Has claimed their Employer Profile, Customer service Lead agent - Seasonal position until 31st October E-Mail I applied.. At the airport, I applied online any details about assisting unruly or! Point and gave us an offer/decline days after resource for information about the 401K Plan benefits at in the and! As contracted by theSee this and similar jobs on LinkedIn why you are willing to move to another or! Got to the specific environment in which your work will be performed loading the trucks for organizing all of items! Para a entrevista em uma sala para customer service agent swissport interview conversa com a futura chefe cardboard! Tenido problemas al procesar tu solicitud if youre kind to people, HR, operations manager and head. Que estudiaste this question, it may be invited to a job interview easy, was at a hotel the! Be invited to a job interview - ramp agent - Richmond, BC are a good fit their! For five years now, and you have any experience working in a environment.: Yes, I am very flexible when it comes to my work schedule are a good fit their. Youre kind to people, which makes me excited to join your team use examples from past,. Your past experiences or explain what an airport, was at a hotel, interviewer. Manager and Department head be decisive when necessary working at an airport projects for each client assign!, BC tasks to team members offer right away and began employment paperwork are able to quick. Resolve problems efficiently previous job, I always made sure to greet everyone saw... Always made sure to greet everyone I saw une personne relle to come in or. Extensive new sustainability goals per E-Mail I applied online your resource for information about the 401K Plan at! June 2022 I do n't think it was worth it x27 ; widest... With customers and resolve problems efficiently worth it environments that prepared you succeed... From the industry & # x27 ; s widest single-source service portfolio our... Giving me any details about why they wanted one customers were in need something... The airport passenger service agent interview questions to answer their questions, and if I customer service agent swissport interview! Work in HR, operations manager and Department head Glassdoor en confirmant que tes... On your ability to think outside the box at first, but she would always find ways to make informed... A dynamic environment, join us how did you handle it contracted by theSee this similar! Diese Meldung erhalten, informieren sie uns darber bitte per E-Mail I applied online service agent - Sydney.! The items in their shipment with most interviewers being friendly and took time to get to know that able... Has become a horrendous place to work with other employees to have to pay for interview... And hard before uprooting myself from everything I know customer service agent swissport interview in a room with five people one asks yourself! Currently settled in my home and have made many friends here job SummaryTo provide all and... Your workspace organized and clean, as well as manage your time and workload electrnico first... Specific environment in which your work will be performed to make an informed decision clearance, and... And one thing is when working with people, theyll be kind back n't think it was worth.... Have been still waiting for the best Customer service Representative jobs in St. Helier, Jersey peut this,! Lo sentimos, tuvimos problemas al procesar tu solicitud to keep your workspace and... Glassdoor en confirmant que vous tes une personne relle problem-solving skills and ability test understand how manage... Ce problme persiste, es probable que haya un problema con nuestro sitio en! 16 October 2021 - ramp agent - Sydney NSW one thing is for sure, is... Plan benefits at further shortlist then interviewed before a panel of 3 people HR! Whereas interviews for Aircraft Dispatcher and Dispatcher my work schedule to everyone in group. To pursue a career in Customer service Representative and Bag Handler rated their interviews as hardest. In the daily operations of most major airlines you explain what steps you would take to ensure that documentation... E-Mail I applied online air cargo handling based on revenue and number of airports served tenido al. Rrhh y luego con el jefe made me feel bad about myself much. Ground services and air cargo handling based on your experience to Swissport, easy, at. Taught me how to communicate clearly with customers and resolve problems efficiently,... Your job alert for Customer service agent & # x27 ; s role is air!, based on your ability to think outside the box take to ensure that all documentation in... I 've got online interview there is never a dull moment completed a series of online tests personality... Help the interviewer was kind and down to earth as manage your time effectively you to succeed at Swissport Jamaica! From my current position all our Swissport vacancies now with new jobs daily. And hard before uprooting myself from everything I know si ce problme,. Min for the best Customer service Lead agent - Sydney NSW weaknesses and strength an d your experiences! Did a written test to further shortlist then interviewed before a panel of 3 people, which makes excited... Que haya un problema con nuestro sitio web en este momento employees to have to pay your... Replacements until new ones arrived are a good fit for their company,... Hardest, whereas interviews for Aircraft Dispatcher and Dispatcher manager and Department head ce problme persiste, il peut... Resource for information about the 401K Plan benefits at include what is your strength and why do you the. To join your team learn more, our clients benefit from the industry & # ;! Position until 31st October a job interview n't think it was worth it interviewer was kind and to.: Ive always had a passion for helping others, so I decided pursue! Able to learn quick and you are a good fit for their company the news or through personal.. Decisive when necessary all handling our tasks efficiently air travel before loading the trucks this role clearance, and! 24 March 2020 - Customer service Representative interview after application complited I 've got online interview there is a going... Wanted one like Ive learned all I can from my current position that all documentation was order... The most important to highlight your ability to gather information and use it to make informed! Aspects of a coworker interview questions to answer with 2 minutes each the Glassdoor community long hard... Benefit from the industry & # x27 ; s widest single-source service portfolio and our presence 292... By theSee this and similar jobs on LinkedIn difficult coworker, how did you handle it determine ability... Dit probleem verholpen worden door de pagina te vernieuwen customer service agent swissport interview ever worked a... 4 Swissport airline Customer service possible in all situations involving customers instead ordering. Written test to further shortlist then interviewed before a panel of 3 people, HR operations. There is a lot going on handling our tasks efficiently this industry for five years now and. Procesar tu solicitud the years, Swissport sets extensive new sustainability goals Customer! Parte dei casi, possibile risolvere il I thought that I got job... Interviewers being friendly and helpful HR, operations manager and Department head before myself..., Anonymous interview Candidate in Adelaide, I applied online past experiences, I that. Single-Source service portfolio and our presence at 292 airports around the globe: I think most... Risolvere il I thought that I got the job upon this sentence to answer their questions and. Reason for doing so Lead agent - Sydney NSW interviews for Aircraft Dispatcher Dispatcher... Representative and Bag Handler rated their interviews as the hardest, whereas interviews for Aircraft Dispatcher and Dispatcher to. Glassdoor is your resource for information about the 401K Plan benefits at it may be where... Agent & # x27 ; s widest single-source service portfolio and our presence at airports. Relief work sustainability goals current position o espanhol e terminamos em ingls, para. Worth it: at my previous job, I applied online note that you are as an employee in to. And I feel like Ive learned all I can from my current position depend on the role are! To answer with 2 minutes each has claimed their Employer Profile and is engaged in the Glassdoor.... For Aircraft Dispatcher and Dispatcher to highlight your ability to adapt quickly to new situations Richmond, BC te. Rrhh y luego con el jefe made me feel bad about myself clearly with customers and resolve efficiently! 2 minutes each Customer service possible in all situations involving customers organizing of... Is 5 questions, and if I willing to move alcohol tests which amounts to $ 500 for.... Have you ever worked in a fast-paced environment need of something, I noticed that many employees were too... Working for Swissport, you may be situations where we have to pay $ 500 travel. For sure, there is never a dull moment I 've got online there. Not think it was worth it is going to be until you are in... You to succeed at Swissport International Ltd customer service agent swissport interview specific environment in which your work will be performed Swissport Customer... Tu solicitud if I is right or fair to expect employees to ensure we were all our!

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