30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Consumer line: 208-334-0300 or 800-432-0369. TDSIC rate increases are limited to no more than 2 percent of a utility's total retail revenues. Sign up for our newsletter today! Northern Indiana Public Service Company LLC ("NIPSCO") does business in the State of Indiana as a regulated public utility and generates, transmits and distributes electricity for sale in Indiana and the broader Midcontinent Independent System Operator, Inc. ("MISO") regional electricity market. NIPSCO owns a mix of generating resources consisting of coal-fired, natural gas-fired, and hydroelectric plants. Customer must pay bill in installments within the next 90 days. Will be issued to identify an EPC/development partner to construct a dispatchable, black start capable resources at the Schahfer site. The OUCC issued a February 17, 2016news release to invitewritten consumer comments. It's crucial. "If a customer is eligible for the. 4. No disconnect if customer agrees to deferred or extended payment agreement. The rate adjustment is referred to as the Transmission, Distribution and Storage System Improvement Charge (TDSIC). Cannot disconnect if payment agreement is in effect. NIPSCO's case-in-chief includes the following: In a July 12, 2016 order, the IURC approveda seven-year plan for electric transmission, distribution and storage system improvements for Northern Indiana Public Service Company (NIPSCO), including incremental rate recovery of those costs as the projects proceed (Cause No. Customer must agree to payment plan. Utilities must offer payment plan suited to customer's financial situation. Utilities are required to offer payment plans to customers in danger of disconnection. Indiana Office of Utility Consumer Counselor 115 W. Washington St., Suite 1500 South Indianapolis, Indiana 46204 Toll-free: 1-888-441-2494 Voice/TDD: (317) 232-2494 Fax: (317) 232-5923 Website: www.IN.gov/OUCC E-mail: uccinfo@oucc.IN.gov. A NIPSCO Serving more than 821,000 natural gas customers and 468,000 electric customers across the northern third of Indiana, Northern Indiana Public Service Company (NIPSCO) is the largest natural gas distribution company, and the second largest electric distribution company in the state. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Enter your email address. Copyright 2023 State of Indiana - All rights reserved. The IURC must rule within 210 days once such a request is filed. Certification may be renewed another 42 days. Keeping costs down related to the delivery of natural gas to homes and businesses is essential, and NIPSCO is actively working to institute technologies and other system improvements to create long-term efficiencies for the benefit of customers. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Register an account or Pay without signing in. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Click Here to access the online Public Inspection File. 45557) is effective through 2026. Terminations are suspended for 55 days when people apply for federal energy assistance. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. Gift of Warmth A fund created to assist NIPSCO customers who typically don't qualify for energy assistance under Indiana's LIHEAP guidelines. Customer must enter into a deferred payment plan if termination is postponed. For more information or support: contact our Corps Community Center at 219-398-2939, Monday- Thursday 9:00 a.m. - 2:00 p.m, Friday 9:00 a.m. - 12:00 p.m. No disconnect for 15 days for illness certified by a physician, certification can be renewed. The only factors that qualify a consumer for the moratorium are whether a consumer receives or qualifies for EAP funds, as described above. They are also separate from NIPSCO's natural gas infrastructure plans. National Center for Appropriate Technology (NCAT) Indiana law leaves these decisions entirely to the utility and its discretion. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Twenty alternative suppliers currently participate in the Choice program, and are not prohibited from marketing their products. 0000 000 000) Phone Number of Primary Account Holder * NIPSCO is allowed to offer the DependaBill, PPS and Choice options under alternative regulatory plans requested by NIPSCO and approved by the State. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. No disconnect if customer agrees to payment plan. However, it does not apply to providers of bulk fuels, such as propane. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. Medical certification can be renewed once within 120 days. Register an account or Pay without signing in. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. New Jersey Administrative Code 14:3-3A.2(e)(3.) To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Natural gas will still be delivered to you through that line regardless of the supplier you choose. NIPSCO Home Solutions: Please contact NIPSCO home solutions regarding you current contract. Any day a forecasted high temperature of 32 F or below or on any day a local Heat Advisory is issued by the applicable weather reporting service. nhn c "BO GI C BIT" t showroom Luckycars, anh ch hy lin h qua s in thoi: For the cost of natural gas itself which is largely dependent upon the market prices NIPSCO does not control these costs; the company passes them directly through to customers with no markup and does not profit on that portion of the bill. JavaScript seems to be disabled in your browser. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Salvation Army offices administer the funds. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. Have a NIPSCO account that is past due 5. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. ", National Center for Appropriate Technology (NCAT) Accessibility Issues. CRA will also serve as the independent third party to evaluate all Proposals on behalf of NIPSCO. Choice: Your participation in our Customer Choice program will end when the service is canceled at this address. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. NIPSCOs electric portfolio consists of approximately 2,900 megawatts (MW) of generation capacity and over 12,800 miles of transmission and distribution lines in Indiana. Customer must negotiate a payment plan before disconnect date. Ban for special circumstances such as extreme weather or life-threatening situation. In September 2004, EPA issued a Notice of Violation to NIPSCO alleging that NIPSCO modified a number of its coal-fired power units without first complying with Clean Air Act (CAA) pre-construction obligations that include obtaining pre-construction permits and installing and operating state-of-the-art pollution control technology (CAA Prevention of Significant Deterioration . Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Must allow customers to pay balance over next 6 months after winter moratorium. No disconnect if customer agrees and adheres to payment plan. Prohibited from disconnect if customer agrees and adheres to payment plan. - Heat Protection Fora summary of the agreement, please see the March 25, 2016news release. If you're unable to complete your transaction online, Please call us at 1-800-464-7726 Monday - Friday from 7 a.m. to 7 p.m. CT. These files log visitors when they visit websites. LAST UPDATED: September 2022 Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Yes, but only on certain conditions. If you participate in the NIPSCO Choice program, the terms of your gas supply service (including the price you are charged and length of the agreement) will be dictated by a contract between you and the alternative supplier rather than regulated utility rates. Qualified for EAP funds, has formally applied for the program at his or her local EAP intake office, and has provided the utility with written proof. Utilities need written approval to shut off services where all household residents are 65 years or older. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Consumer line: 800-922-1531or 803-737-5230. If you are covered by the moratorium and have an outstanding bill with spring approaching, it is important that you contact your utility to make arrangements and discuss what can be done to keep your service on. Disconnection can still happen under certain circumstances (such as an emergency, fraudulent use of services, meter tampering, or if the consumer requests it). NIPSCO filed itsoriginal plan in July2013, inIURC Cause No. This case is on appeal. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Consumer line: 800-522-2404, Salem: 503-378-6600. Paperless: The self service option will guide you through enrollment at that time. You may. You can choose to disable cookies through your individual browser options. Use caution with cash. Accessibility Issues, Receiving help from the federally funded Energy Assistance Program (EAP), or. Disconnect is prevented if customer agrees and adheres to payment plan. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. In a separately filed case, IURC Cause No. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. There are two primary components of natural gas bills the cost of the natural gas itself and the cost of delivering the natural gas to customers. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Managing your NIPSCO service just got a whole lot easier. Consumer line: 502-564-3940 or 800-772-4636. Consumer line: 225-342-4404 or 225-342-4999. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. The law requires the IURC to consider the plans and increases within very short timeframes. Customer is required to negotiate a payment plan. Customer must negotiate a payment plan to maintain service after delay. Regulated utilities must get PSC approval for disconnect. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. JavaScript seems to be disabled in your browser. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). New Jersey Legislature - P.L.2002, c.62. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. This compares to $422 last winter, and it represents about a $168 difference or $34 per month on average from Nov. to March. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Don't have an online account? Copyright 2023 State of Indiana - All rights reserved. A planmay cover a 5- to 7-year range. For more information, please see the OUCC's Utility Service Disconnection fact sheet. EDC/AES AGREEMENT. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. While the utility had originally proposed a $1.33 billion plan,the Commission's order approved a settlement agreement capping rate recovery for the plan's projects at $1.25 billion. No disconnect during protection dates if customer agrees and adheres to payment plan. For more information, refer to NIPSCOs website at. NIPSCO Electric Infrastructure Plans A brief summary of the TDSIC law Indiana Code 8-1-39 allows electric and natural gas utilities to submit infrastructure improvement plans for IURC approval. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. 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