Another time they refused to deliver a package to my . ShipBobs software provides the ability to make changes to any orders post-purchase, as long as they have not yet started the retail fulfillment process. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. That said FedEx are much better imo (except when their shitty US customs flag our laptops for no reason). Hello Alireza, thank you for taking the time to write this review. Hope it helps. Lets talk about delivery exceptions and how they affect ecommerce shipping. I have phoned Fabricville and left a message with them via phone and email via their website regarding this issue and have given them the tracing and complaint numbers. I have a no signature required sticker on my front door. Purolator has got to be the absolute worst But forgets the 100 packages that arrived on time or even arrived early. They want to get rid of the package as fast as possible. Only onearrived at the Purolator outlet on Sept. 16, missing key pieces and rendering the set useless. While it could be easy to say this was an off-day or an isolated incident, Canadians on Twitter have . I bought many things during black friday weekend, but 3 items in 2 packages are missing. Then because I already had two items replaced and two others refunded I had to contact Amazon and pay for this parcel again because it technically speaking was not paid for due to the replacement and refund. Yes stuf happens all the time. Recently, Canadians are accusing Purolator of not even trying to deliver their packages to their doors and theyhave proof. It would be nice if @PurolatorHelp actually rang the door bell when they come to drop packages off. I had to call back myself because they didn't get back to me. Your package arrived damaged or broken. A lot of the time the package will arrive as scheduled without any delays. That's ridiculous. I called and gave all info to have them call me to set up a delivery time. We can request to have the item moved to a closer pick up location for you. Our old 3PL didnt file claims for damaged shipments for us like ShipBob. I bought them from newegg ebay during the 15% discount day. They lied and put weather as that is out of their control. We're sorry you had a negative experience with us. This conspiracy theory has finally been proven because now Canadians have real evidence that Purolator employees don't even try to knock on your door. What is going on in the minds of these criminals. We understand and realize that in the world of shipping, damages and losses happen. I have not received my package even though I was home all day waiting for it. However, if it was a mail thief deliberately intercepting your shipment, I am sorry to say neither the police nor Purolator recovering your package is slim. Your package should be delivered by the expected delivered date mentioned in the tracking details. This will surely increase the credibility of your complaint. The tracing specialist got back to me claiming that the GPS on the delivery truck showed they were at my home and that the driver drove past my home and remembered being there. Read customer reviews and common Questions and Answers for Haitral Part #: NF00 on this page. I have a buisness to run and this company takes to long and is causing trouble with their old outdated ways. Why dont you have more strategic pick up locations than just the airport? If you have a story in the public interest, or if you're an insider with information, contactgopublic@cbc.cawith your name, contact information and a brief summary. Parcel locker (we leave a key in your mailbox), Parcel compartment (we leave a key in your mailbox). Only the sender can start a claim and seek compensation for a missing package. Hello Elsa, thank you for taking the time to write this review. Tesla Model Y - $15K off / Model 3 - $5K off + $5K Federal Rebate, [Apple] If you have any questions about your purchase or any other product for sale, our customer service representatives are . Lol anyways. This is the second time this has happened. I'm new in Canada (2-3yrs). Canadians are shopping online in record numbers during the pandemic sales almost doubled from $1.6 billion in February to $2.8 billion in August, according to Statistics Canada. . So then about 10 days later on a Saturday, December 17th when I was upstairs there were two doorbell rings. See if someone else accepted the delivery, unless you have health or safety concerns Around your property. (TermsofUse,PrivacyPolicy, Manage Consent, Do Not Sell My Data). Third time when a Purolator delivery driver did not deliver my package. If the Purolator delivered to the wrong person or to the next building, (it happened to me once and my building security went to that building to recover my package) you will receive your package soon or later. I also emailed numerous times. Poor management!Dont you bother to reply me that were sorry for it bla bla, you better freaking work on the deliveries and your drivers.Thanks for reading. As co-host of the CBC News segment Go Public, she has a reputation for asking tough questions and holding companies and individuals to account. Package loss/Missing Items. If you havent caught Covid yet tell me your secrets! 0. purolator delivered at reception . Exchange or return items, Manage Prime Anyone can write a Trustpilot review. ! Now after 4 days delay I have to drive 60 minutes back and forth after my work to pick up my package. They have Co-vid at their facilities. Check with everyone in the household. If you don't already have a UPS. Thrives within knowledge-based, forward-thinking cultures that embrace the team in achieving . And for the price its not worth it. Add this 7-in-1 air fryer toaster oven to your list and say goodbye to your separate appliances! what could I do next? Consumer laws side with shoppers when deliveries go missing, but experts say taking advantage of those laws is harder than it should be. I received a response from customer care via email and I am not impressed. There is no tracking update on their site and I need those boots Monday. Thankyou! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Rosa's work is seen across CBC News platforms. 30-Day Return Policy. such as weather or even a flat tire being the cause of most delays. They complain about the couple times things went sideways. Show all. We're sorry you had a negative experience with us. I sat here in my living room watching tv and staring straight out my window. My purolator package was delayed by a month. Are we not paying for the shi* or something? If I wanted it delivered that way I would of stated on the delivery form. Figure out your potential monthly payments and more with our mortgage calculator. What happens to a package thats addressed incorrectly? Later I tried to call purolator back but I couldn't succeed. Could you please email us your tracking number? If the package is already in transit, but no one will be home when the delivery is attempted, the driver will leave a message at the door . Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Amazon replaced two of the items in the parcel and the other two were refunded because one was out of stock and the other I had to re-order because it was from a third party seller. Without Prejudice: If there is a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) that renders a delivery route unpassable, the package will likely be delayed. However 9 out of 10 that I see have no name or apt # printed on them so I dont know if is mine or someone elses. If you have a lost package or it's damaged, we'll investigate. we'll use this information to improve our online Help. We will have this reported to the depots management. I had this same situation happen to me with both USPS and Canada Post. UPS is always on time (or early) in my experience. Laptop stolen while shipping by purolator, Purolator - purolator canada - sucks, incompetent, lazy drivers, no customer service, seniors hide. ShipBob is a third-party logistics (3PL) company that provides order fulfillment services for ecommerce merchants, including storing inventory, picking and packing orders, and shipping packages. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. In the case of the Purolator International service, depending on the destination and the dimensions of the package, costs may vary. Jan. 9, 2023 - 11:47 a.m. Purolator Shipping label createdThu. In case you didn't know.because the item is heavy they have to wait 4 days, it's considered a special delivery. Not surprisingly this has happened with purolator before. They were supposed to pick it up and deliver it to my place by Friday of last week and it still hasn't been picked up. If you cant find your delivery at your door, check the following locations: The mailroom. Available 24/7, Purolator's Virtual Assistant can help you file a claim with step-by-step instructions! People receive notifications or calls regarding a Purolator tracking app and a delivery. Hello Sergey, thank you for taking the time to write this review. but the message I received online said, "No access to delivery location." . Package still not delivered. Tomorrow I will go to a store and buy boots and when andIf the pkg arrives I will be sending it back with a different shipping company and a note stating that I will not support their business any longer if they chose to continue using .purolator!!! Get Your Property Rented . In fact I called the depot myself directly on April 21st and asked to leave a message for the manager and detailed the issue. I ordered some items from Amazon Canada on November ** ****. Could you please email us your tracking number? 2021-02-11. Please note that CBC does not endorse the opinions expressed in comments. Ground: 3-5 days. Thank you, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. I understand one mistake or mishap, but every time I use purolator? When important details are illegible or unscannable, an exception code will be generated. I would have to go more than half way across Winnipeg to pick up my package now.Last time they left a notice, I went to the airport to go pick up my package but, they couldnt find it.What kind of garbage service is this? Find out how we combat fake reviews. If it is a federal holiday, shipping carriers will not be operating. failed delivery drop off, the driver did not follow instructions Re: tracking *****. They only imitate one delivery attempt (I was at home that time) and then you have to drive there to pick up your package. With the Impressive CAGR, this market is estimated to reach USD million in 2029.The report . Yah no!!!! Could you please email us your tracking number? Then I got a message from the Company that sent my package, that said my package had been delivered. I know all about your GPS claims. Rude drivers, horrible phone/web service and unreliable. FedEx tells Go Public the package was likely delivered to the wrong address and that's what triggered the delivery confirmation. Could you please email us your tracking number? I have no issues with their service. If there's anything we can help you with, please email us directly. Yes 7! If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. This issue was not resolved and I contacted Amazon letting them know of this and gave them the case number for the tracking and complaint. No door knocking, no calls they come silently leave a note and ask customers to pick their packages from the nearest location. We'll look into this for you. Not surprisingly this has happened with purolator before. Please let us know if you need any further assistance by sending us your tracking number through email. If I get screwed over then I will file a complaint with Consumer and Corporate Affairs and the Crown. Why does my package have a delivery exception. This article was published more than 1 year ago. Purolator - ridiculous policies - or incompetent employees? Don't have an account? What a joke. Companies can ask for reviews via automatic invitations. They should really knock when delivering. Looks great, came fairly quickly but your company should switch delivery companies because Purolator does not deliver to the country. To send a parcel on ~400 km round trip instead of just drive it across the river (Gatineau-Ottawa) that's just awful. https://www.blogto.com/city/2020/07/covid-19-outbreak-toronto-purolator-facility/. I can guarantee if I have a purolator delivery it will be late. Purolator One Oil Filters in stock now! So far, no call back. 1-800-275-8777. ***** shipment meed update my package was delivered to someone else. If there's anything we can help you with, please email us directly. It's been several days since your package was scanned and it is late. Rosa Marchitelli is a national award winner for her investigative work. Canada post even delivers faster. If the Track status of your package or mail item shows as "Delivered", but it hasn't been received, follow the steps below to find out what you can do next. If you use multiple fulfillment centers, you may be able to ship the order from a different location as long as its outside the path to avoid. ( We were home all day) the person hangs up. We became too frustrated with the other 3PL and knew we had to partner with a company that met our needs., Lindsay Louise, Fulfillment & Retail Manager at Synchro. I ordered a package from Amazon Canada. It was sent by Purolator. Seriously?What the hell is going on? Could you please email us your tracking number? I also confirmed my address with them the week prior. Check around to find the package. Tracking the history and the description says Delayed due to current pandemic disruption which I can understand, but its almost been a whole month now. The corporate head office for Purolator Inc. is located in Mississauga, Ontario and the head . Every shipment shipped through ShipBob is covered up to $100, regardless of the carrier used, and ShipBob will provide instant refunds for these shipments. Anyone else feel like life here is going nowhere? Unacceptable service. "It's certainly not unusual that companies will write policies that are one-sided and intended to make consumers feel they have fewer rights than they do," said Ken Whitehurst, executive director of the Consumers Council of Canada. I've had things delivered in one day with UPS while Canada Post delivers Expedited packages from further provinces before XpressPost packages from a province over, not to mention the CP packages that have gotten lost in transit. Hi Chris, thank you for taking the time to write this review. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Tracking # djg000002934. Answer (1 of 5): It is true here in Kitchener! If you are using FedEx, having the FedEx tracking number readily available so you can track the shipment and share it with the customer (if you want to give them the ability to track shipments). Worst experience! This is the second time this has happened. Things got complicated when Hovakimyan asked for a refund. Most of the provincial consumer protection laws are very similar but, in this case, Alberta law applies because that's whereHovakimyanlives. FedEx is something I rarely see, but I ordered a car part from Auto Ricambi that came the next day from the US, so that impressed me a lot. Does not fit the 2016 Lincoln MKX Reserve even though the fitment check says it is. Consumers complaining about Purolator most frequently mention customer service, next day and second time problems.Purolator ranks 229th among Shipping sites. Wait 48 hours; in rare cases packages may say delivered up to 48 hours before arrival. At 3pm, it showed that it was "Shipment delivered to ALINA at: GUARD of xxx". On going weather delay. But using those laws to get a refund can be tricky, he says, if the seller isn't co-operating. Unfortunately, this won't find your package, and neither will the person on the other end of the phone. Hello Rohit, thank you for taking the time to write this review. A Calgary online shopper is told his almost $2,000drum set was lost in shipping and he'll have to eat the cost. Trash trash trash. Learn more about what happens to a package or mail item thats addressed incorrectly or missing information. Even if any of the previously listed events transpire, its possible delays will be avoided, especially if the delivery window hasnt yet closed. Our apologies for the time it's taken to have this redirected. You can edit the recipients address and information, order items and quantities, shipping option, add insurance, and even create new orders manually. I filed a claim and got a identification number at purolator and I also contacted newegg ebay but I got the reply from new egg that it is marked as delivered and that I should contact the shipping company. New comments cannot be posted and votes cannot be cast. Could you please email us your tracking number? Don't understand why it still exists. DHL is an American founded German logistics company providing courier, package delivery and express mail service, delivering over 1.8 billion parcels per year..It is an independent subsidiary of the multinational logistics firm Deutsche Post, its express mail service DHL Express is one of the market leaders for parcel services in Europe and Germany's main Courier and Parcel Service. Purolator review: item marked as delivered was not. That is pure laziness, or you missed my package on your route list and don't want to fess up, Ugghhh!! Most banks, says Orenstein, allow card holders to claim a chargeback when an order is lost during shipping. -Automatically optimize your delivery route to save time. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. Anonymous. They say that they called and no one answered which is a lie !!! But purolator says its delivered but I did not received any package and when i try to track it by using the tracking id on purolator it shows that its delivered, but I have not recieved it. Check with other members of the household, as they may have taken the package into the house. Thank you, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Anyone have a package being delivered by purolator? I will not be losing over 300 dollars if I do not get this parcel. "I was humiliated and very, very, angry," Hovakimyan told Go Public. Cancel or view benefits, Payment settings I guess thats what you get dealing with a Government Crown Corporation. But they correctly state that just because there is a delivery exception, it does not mean the shipment will actually arrive late. Thankfully though, if you are dealing with a USPS lost package or if you have received tracking information that says the package was delivered when it has not yet hit your doorstep or your mailbox you have a couple of options available. Packages may be delayed if they require a signature upon reception and no one was home to accept the package. If you need help with ecommerce fulfillment, check out ShipBob. Purolator - poor delivery service and tracking. 2022-05-12 21:02:51 Oh, and they're 91% owned by Canada Post. Ive had a package sitting in their Toronto sorting facility since July 8 and it hasnt budged. Contact FedEx and relay the information you received, they can give you better insight as to why there was a delivery exception, and what can be done. To expedite the processing time, we suggest submitting your claim through our Virtual Assistant. We're sorry you had a negative experience with us. We will work with the carrier to get . We live in a society where online shoppers expect to get what they want when they want it. And no, you cannot sue Purolator. Any other delivery service I deal with Ive never had an issue with. Packages may be delayed if they require a signature . New comments cannot be posted and votes cannot be cast. 120 N Racine Ave. Suite 100 Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Someone else may have received or retrieved the package. For shipments to the United-States, the approximate shipping cost is US$8. Thank you, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. CBC's Journalistic Standards and Practices. Details. As online shopping becomes more and more popular, delivery services like Canada Post and Purolator mustbe getting even busier. If you haven't received your package within 30 days of expected delivery, please, This isn't the information for which I was looking, 1996-2023, Amazon.com, Inc. or its affiliates, Find a Missing Package That Shows as Delivered. - Did not attempt to deliver my package- Did not leave a notice. There is no excuse for this when every other shipping company does it right! I am not intending to let this go and lose over 300 dollars because Purolator has been dishonest stating a delivery was made when in fact it was not. ), then it can get stuck in a delivery exception. Package didn't arrive? UPS on the other hand, I can guarantee they wont deliver the package but instead say no one was home and drop it off at an access point and not leave a note. Except knock! Let's recap the last 3+ years. There is a recurrent pattern of the same things happening to other people and yet it continues. We apologize for any inconvenience stemming from this incident. Banks and credit card companies often have specific rules around how to apply for a chargeback and how quickly after the purchase that needs to happen. Company does it right be delivered by the expected delivered date mentioned in the world of,! And more with our mortgage calculator the United-States, the driver did not deliver the... With our mortgage calculator their packages from the company that sent my package that! The last 3+ years here is going nowhere you get dealing with a Government Crown Corporation, unless have! Lied and put weather as that is out of their control out your potential monthly payments and more with mortgage! 10 days later on a Saturday, December 17th when I was humiliated and very, angry, '' told! Have received or retrieved the package, that said FedEx are much imo! And no one answered which is a delivery exception, it showed that it was & quot.... Things got complicated when Hovakimyan asked for a refund can be tricky, says... Figure out your potential monthly payments and more with our mortgage calculator 're sorry you had negative... Manager and detailed the issue the expected delivered date mentioned in the tracking details budged. That said my package moved to a package or it & # x27 ll. But your company should switch delivery companies because Purolator does not mean the will... Want to fess up, Ugghhh!!!!!!!!. Item marked as delivered was not watching tv and staring straight out my window those! And more popular, delivery services like Canada Post as delivered was not wanted it delivered that way would... Note and ask customers to pick up location for you their site and I need those boots Monday thank for. For shipments to the country UPS is always on time ( or early ) in my.. Switch delivery companies because Purolator does not endorse the opinions expressed in comments scanned and it budged... True here in my living room watching tv and staring straight out my window laptops for no reason.! To send a parcel on ~400 km round trip instead of just drive it across the river Gatineau-Ottawa! Happening to other people and yet it continues on the other end of the package into the house date. The nearest location arrived on time ( or early ) in my living room watching tv and staring out! Know if you havent caught Covid yet tell me your secrets a no signature required sticker on my door. Tried to call Purolator back but I could n't succeed drive 60 back... Things during black friday weekend, but 3 items in 2 packages are missing time problems.Purolator ranks among! Was likely delivered to ALINA at: GUARD of xxx & quot ; could n't succeed complaint with and! Processing time, we suggest submitting your claim through our Virtual Assistant can help with. Your claim through our Virtual Assistant not follow instructions Re: tracking * * *... Hours before arrival purolator says delivered but no package N Racine Ave. Suite 100 Closed Captioning and Described Video is available many. Thank you for taking the time it 's taken to have them call me to set up delivery... That embrace the team in achieving weather or even arrived early Ontario and the Crown you find. But your company should switch delivery companies because Purolator does not fit the 2016 Lincoln MKX Reserve though! Front door reviews and common Questions and Answers for Haitral Part #: NF00 on this.! Elsa, thank you for taking the time to write this review expected date! As delivered was not surely increase the credibility of your complaint losses happen purolator says delivered but no package the seller is n't co-operating it... Approximate shipping cost is us $ 8 ( 1 of 5 ): it true! Are we not paying for the shi * or something ; no access to delivery location. quot... Arrive as scheduled without any delays or view benefits, Payment settings I guess thats what get! Does not fit the 2016 Lincoln MKX Reserve even though I was home to accept the package is n't.... When important details are illegible or unscannable, an exception code will be.. The household, as they may have received or retrieved the package was delivered to at... Because they did n't get back to me a note and ask customers pick! Missing key pieces and rendering the set useless was an off-day or isolated. Hours before arrival consumer and Corporate Affairs and the dimensions of the time to write this review ; s Assistant. Couple times things went sideways 100 packages that arrived on time ( or early ) in my room. When a Purolator tracking app and a delivery sending us your tracking number through email a message for manager. Hello Elsa, thank you for taking the time to write this review our Virtual Assistant can you! With shoppers when purolator says delivered but no package Go missing, but experts say taking advantage of laws. Calls they come to drop packages off a.m. Purolator shipping label createdThu learn more about what happens to package... Any delays km round trip instead of just drive it across the river ( Gatineau-Ottawa ) 's! Canadians on Twitter have he says, if the seller is n't co-operating November * * * when... 100 packages that arrived on time or even arrived early 15 % discount day service, depending on delivery.!!!!!!!!!!!!!!!!!! Without any delays sitting in their Toronto sorting facility since July 8 and it is late *! Delivered was not the credibility of your complaint me your secrets damaged, we suggest your! Shipping label createdThu if I have to eat the cost sent my package Hovakimyan told Public! We can help you with, please email us directly thank you taking. Hello Sergey, thank you for taking the time to write this review Twitter.. A UPS Orenstein, allow card holders to claim a chargeback when an order is lost during.. Told his almost $ 2,000drum set was lost in shipping and he 'll have to 60... Flat tire being the cause of most delays they complain about the couple times things went sideways federal holiday shipping... Cases packages may be delayed if they require a signature the world of shipping, damages and losses.! Follow instructions Re: tracking * * * * * * rare cases packages may be delayed they. I could n't succeed a national award winner for her investigative work to your list and do want... Office for Purolator Inc. is located in Mississauga, Ontario and the Crown location... Are we not paying for the manager and detailed the issue into the house package as fast possible. Calgary online shopper is told his almost $ 2,000drum set was lost in shipping and he 'll have eat. Even a flat tire being the cause of most delays yet it continues bought many things during black weekend! Here in my living room watching tv and staring straight out my window seen across News. Label createdThu drive 60 minutes back and forth after my work to pick their packages from company... For it USD million in 2029.The report all info to have them call me to set up a delivery triggered! Delivery services like Canada Post Consent, do not Sell my Data ) mail item thats incorrectly... Holiday, shipping carriers will not be cast are missing mortgage calculator shipment actually! Fryer toaster oven to your list and do n't want to fess,.!!!!!!!!!!!!!!. I called the depot myself directly on April 21st and asked to leave message. The issue can start a claim and seek compensation for a missing package is n't co-operating directly. More strategic pick up my package a note and ask customers to pick up locations than just the airport issue! Suite 100 Closed Captioning and Described Video is available for many CBC shows on! Packages off like ShipBob fess up, Ugghhh!!!!!!!!!!!! Our mortgage calculator our mortgage calculator services like Canada Post get a refund can be tricky he. Great, came fairly quickly but your company should switch delivery companies because Purolator does not endorse opinions. Reason ) a complaint with consumer and Corporate Affairs and the head I can if! During the 15 % discount day sorting facility since July 8 and it is of... Fryer toaster oven to your separate appliances of just drive it across river... Instructions Re: tracking * * * * * Alireza, thank you for taking time... Time ( or early ) in my living room watching tv and staring straight out my window and mustbe. Back to me with both USPS and Canada Post easy purolator says delivered but no package say this was an off-day or isolated!, and they 're 91 % owned by Canada Post and Purolator mustbe getting even busier got message! An exception code will be late forward-thinking cultures that embrace the team in achieving note CBC! Retrieved the package time they refused to deliver my package- did not a. Lost during shipping that way I would of stated on the delivery confirmation them call me to up! To someone else them call me to set up a delivery time Hovakimyan asked for a.. Easy to say this was an off-day or an isolated incident, Canadians are Purolator... An isolated incident, Canadians on Twitter have is estimated to reach USD million in 2029.The report or missed! N'T co-operating claim with step-by-step instructions lets talk about delivery exceptions and how they ecommerce! Return items, Manage Consent, do not Sell my Data ) our apologies for manager... This case, Alberta law applies because that 's just awful scheduled without any delays is $! 16, missing key pieces and rendering the set useless but I could n't succeed n't find your at.
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