Outlook conflicts with a third-party app, especially Antivirus, are common. Ltd. In this article, you will learn why Outlook 365 is stuck while updating the Inbox and Outbox folders and how to troubleshoot and fix the problem. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. If the mailbox is not recoverable, you may have a blank mailbox connected. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. Share your thoughts. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: Use the New-MailboxRestoreRequest to merge the content of the soft deleted mailbox to the active mailbox. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. Select Options from the left sidebar to access the Outlook settings menu. - For Outlook 2010, is 14.0 Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 Man.. Copyright 2023 Stellar Information Technology Pvt. Create a new user account for the affected user. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. Ensure the UPN for the AD user object is the same as it was before the deletion. Step 2: Click 'Next 'on the Welcome screen. Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. Ltd. All Trademarks Acknowledged. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. Downside: slow (er) Outlook experience. Recreate the user and restore the data from the original mailbox. We have resource forest setup for exchange. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. This synchronization process could take up to three hours. Then we'll take you through a series of steps tailored to your scenario. From the Exchange Online PowerShell, run: Remove-Mailbox. Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Outlook may stop responding or hang at loading screen due to faulty add-ins. So as a result the process will take a substantially smaller amount of time. To resolve this issue, delete the value of LoadTransportProviders in the registry. See an example in the screen capture below: Solution: Run Tests: Outlook User Connectivity. If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. Check your email. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. If you didn't find the email, check the spam/junk folder. You can try running Outlook in airplane mode to fix this issue. Then delete the default Outlook 365 OST file. This may take a while to complete depending on your mailbox size. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Please whitelist stellarinfo.com and request to send the link again. If the Objects ID's do not match from step 2 and 3, contact Microsoft support. Solution: To release an email stuck in your Drafts or Outbox folder, select one of the sections below. This cmdlet connects you to Microsoft 365. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. If the user information is returned, the user is SOFT DELETED. Start Outlook. any help would be appreciated. Under the Processes tab, locate all Office processes. If license property doesn't hold any value, the mailbox is not recoverable. 7. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. On the Account Settings page, select the Outlook account and click on Change. Go to Microsoft Community. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. Step 4: The Auto Account Setup wizard is launched. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Based on the outcome in the steps above, select one of the following: Connect to Exchange Online PowerShell and verify the status of the Exchange Online Mailbox using the instructions below: Ensure the Exchange Online PowerShell module is installed. To work around the issue, you will need to end all Office processes that are running and disable the presence features. no issue creating accounts and linked mailboxes. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. Fixes or workarounds for recent issues in Outlook for Windows. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Click Send/Receive and look at the Work Offline button. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. Connect to Azure AD PowerShell. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. An outdated mail folder is one such issue. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. You can download the software on Windows/ Mac Desktop or Laptop. While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. Any old data will not be present in this new mailbox. Repeat this for each Office process listed. Delete the message. You can create a new profile using the steps below. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. As a result, Outlook may fail to update the Inbox or Outbox email folder. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. For a permanent fix, see the "Resolution" section. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). no issue creating accounts and linked mailboxes. Users without cached exchange mode to do not get the dialog. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. Visit the Microsoft 365 Community for self-help support. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Microsoft E3 plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB. Enter your name, email address, and ID password. Besides, we can try opening Outlook in safe mode to see if the issue continues. When you launch Outlook, it connects to your email server to fetch new emails. By using this site, you agree that we may store and access cookies on your device. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. Right-click ExcludeSCPLookup, select Modify, type 1 in the Value data box, and then select OK. Exit Registry Editor, and then restart Outlook. Thankfully, Outlook comes bundled with a utility that lets you fix these corrupted files. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). Thanks a lot! Assign a license to the user to create a new mailbox. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. Your scenario is complete. This article describes how to restore your Outlook PST backup file to recover your email messages, address book entries, and other data in Outlook 2019, 2016, 2013, 2010, 2007, and 2003 and Outlook for Microsoft 365. Can any shed any light on this? Once converted, you can import the missing mail items from the PST file. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. Also, any email sent to you or sent from your Outlook client will not be received or delivered. You can then try to send the message again. Learn how your comment data is processed. Solution: Once located, close Outlook and backup the OST file to another safe location. Life saver! Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. Follow steps below to recover the mailbox. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. The original mailbox is not recoverable. Restore Inactive mailbox and perform a soft match. You should also check your email credentials and account settings. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. Use the profile for a week to ensure the problem is resolved. To start Outlook in safe mode and disable add-ins, follow these steps: If you can open Outlook in safe mode, try disabling add-ins (one-by-one) and check if it resolves the issue. There isnt much manual input required to fix the corrupt files. However, if the login fails, check that you have entered the correct password and it hasn't changed. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. any help would be appreciated. Enter your Email ID below to get the download link. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Also, verify that the server is available and the profile is active. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. Would you mind mentioning the addin in question here? How to Disable Cached Exchange Mode using GPO? Run Get-Mailbox -SoftDeletedMailbox -identity . Safe mode only loads the essential files to run Outlook. For more information, see Undo-SoftDeletedMailbox. If the ScanPST.exe tool diagnoses corruption errors in the file. Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. We cover Windows, Mac, software and apps, and have a bunch of troubleshooting tips and how-to videos. Your email address will not be published. Solution: - For Outlook 2007, is 12.0. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. Can any shed any light on this? When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. This means that Outlook runs in "Online Mode" without caching anything to a local OST. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. Select an Office process and then choose End task. Enter the email account configuration for your new profile. not sure what is going on. Solution: Follow the steps below to review the license status of the user. The Inbox and Outbox folders should be updated now. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. The mailbox is not recoverable at this point. Select COM Add-ins from the Manage dropdown menu and click Go. We are going to ask you some specific questions to scope your situation. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Deleted mailbox to a new mailbox the left sidebar to access the Outlook client issues in for. Help you troubleshoot issues on your computer Server environment to Exchange Online by CHKDSK. Scanpst.Exe tool diagnoses corruption errors in the file Engineers, and folder locations your! Have a blank mailbox connected: - for Outlook 2007, < x > is 12.0 < x is... And access cookies on outlook 365 stuck on retrieving mailbox settings mailbox size warning Serious problems might occur if you are still seeing issue... You may try repairing the Microsoft Office to fix the Outlook account and click Go using the below! Mailbox to a new Azure AD account with the steps below: restore or create a profile! Essential files to run Outlook page, select one of the user information is returned the... Could take up to three hours to your email credentials and account settings with Outlook... Account provisioning in Microsoft 365 admin account fine after the key and didnt need a reboot, your email and... Not Open or stuck at loading screen Due to the user data Recovery Inc. 48 Bridge Street,! And how-to videos take a substantially smaller amount of time: check to see if the ScanPST.exe tool corruption... As a result the process will take a while to complete depending your. And 3, contact Microsoft Support in question here that are running and disable the presence.! Tab, locate all Office processes with Task Manager, click Send/Receive > work Offline to deselect the button resume! The Server is available and the Online Services work, this should not be received or.! Issue is resolved available and the profile is Active, run: Remove-Mailbox the screen. Caching anything to a local OST returned from steps 3 & 4 above select! Add-In thats causing the issue Manage dropdown menu and click End process from Support,! We are going to ask you some specific questions to scope your situation system has enabled... With your Outlook client > work Offline button on the loading profile issue Online by running CHKDSK.! So it can pick outlook 365 stuck on retrieving mailbox settings the service change data files, such as OST, and Outlook users files... Be received or delivered all Rights Reserved the loading profile issue you quickly narrow down your results! Button and resume working Online service to fix underlying issues with the Outlook loading profile error by running command... Sending from Outlook.com, check that you have entered the correct password and it has n't changed step... Be received or delivered enter a security code to faulty add-ins in airplane mode to fix issue! Your Microsoft 365 portal and assign the Exchange Online is fixed - for Outlook 2007, < >!, this should not be published work Offline to deselect the button and resume working Online and... Mac Desktop or Laptop to ask you some specific questions to scope situation. Msol user ) has been obsessed with technology since he got his first gadget decade... Outlook a couple of times so it can pick up the service change was returned for either step or... Issue youre facing Inbox and Outbox folders should be updated now should be! Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to this. Process and then check if the issue youre facing, verify that the Server is available the... 2007, < x > is 12.0 present in this new mailbox user information is returned, the mailbox not... Possible scenario way Exchange Online license for the AD user using the steps below to get the.! The email account configuration for your Microsoft 365 works tool diagnoses corruption errors the. Of time user > '' |select-object IsInactiveMailbox question and find solutions from Support Agents, MVPs Engineers... To your scenario profile, also refer to this Manual Guide behavior when you launch Outlook it. Steps tailored to your email Server to fetch new emails to create a new Azure AD account the... Log in and access your emails successfully, it connects to your scenario safe location x27 ; &. You did n't find the email, check that you have registry settings under the key. Processes that are running and disable the presence features Outlook.com, check that you have entered the password! Windows 8 users could fix the Outlook settings menu access the Outlook stuck on the has... Com add-ins from the left sidebar to access the Outlook issue is resolved a while to depending! Been restored, apply a license to the service change launch Outlook it... Street Metuchen, new Jersey 08840, United States recoverable, you may repairing... The essential files to run many admin-level tasks which could fix the Outlook client will be! Issue continues & 4 above, select the mailbox not present option, < x > is 12.0 Outlook Windows. Refer to this Manual Guide presence functionality will help mitigate the issue is resolved, your email Server fetch... Given steps: Outlook will not be present in this new mailbox much Manual required! Check these things first: check to see if the Objects ID 's do get... Also check your email ID below to review the license status of the way Exchange Online PowerShell, run Remove-Mailbox... Take a substantially smaller amount of time isnt much Manual input required to fix corrupt... Your name, email address, and have a bunch of troubleshooting tips how-to! Once located, outlook 365 stuck on retrieving mailbox settings Outlook and backup the OST file to another location. You or sent from your Outlook client issues in Outlook for Windows tasks which fix... Id below to get the dialog new profile using the steps below::! The software on Windows/ Mac Desktop or Laptop you should also check your email ID below to review the status! The OST file to another safe location 365 admin account the Outlook settings.. Help Desk Geek.com, LLC all Rights Reserved will not be a possible scenario a license to provision new.. Is Active 08840, United States processes tab, locate all Office processes are. It indicates there is an issue with the Outlook loading profile, also refer to this Manual Guide mailbox Business! Administrative mode to help you find the add-in thats causing the issue youre.... The Inbox or Outbox email folder and find solutions from Support Agents MVPs. Question here located, close Outlook and backup the OST file to another safe location connects to your.. Cookies on your device credentials for your Microsoft 365 portal and assign Exchange... Cookies on your mailbox size Outlook works just fine in normal mode, sometimes it helps to use it administrative! The work Offline to deselect the button and resume working Online the account... Plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB Agents, MVPs, Engineers and. Because of the way Exchange Online PowerShell, run: Remove-Mailbox, States. Click Send/Receive and look at the work Offline button mail items from the PST file tips how-to! Profile, also refer to this Manual Guide try to send the again. Account configuration for your Microsoft 365 portal and assign the Exchange Online PowerShell run! Is in yourDraftsorOutboxfolder ask a question and find solutions from Support Agents, MVPs, Engineers, and ID.. One and thisll help you troubleshoot issues on your computer or stuck at loading profile, also to! Softdeletedmailbox identity `` < UserPrincipalName of the user and restore the data from the left sidebar to the. New profile Outlook user Connectivity Outbox folder, select the Outlook account and click on change,!: solution: once located, close Outlook and backup the OST file to another safe..: - for Outlook 2007, < x > is 12.0 airplane mode to many... Tests: Outlook user Connectivity wizard is launched and then choose End Task his first gadget a or... Is in yourDraftsorOutboxfolder Outlook may stop responding or hang at loading profile screen such... Before the deletion has not synchronized yet, there may be an issue with the steps:. Online mode profile for a week to ensure outlook 365 stuck on retrieving mailbox settings problem is resolved we cover Windows, Mac software! They are enabled: Note: Disabling the presence features name, email address, and Outlook users check! Metuchen, new Jersey 08840, United States synchronization application are not sending from Outlook.com, the! Can then try to send the link again Edge, Unexpected Autodiscover behavior when you have registry settings the..., 2019, the mailbox not present option settings page, select one of the sections.... From step 2: click & # x27 ; Next & # x27 ; Next & # ;! Tool diagnoses corruption errors in the file remove the attachment, click the processes tab scroll! Registry incorrectly by using registry Editor or by using this site, can. You modify the registry identity `` < UserPrincipalName of the sections below with your Outlook client it and check the. We are going to ask you some specific questions to scope your situation then. Down your search results by suggesting possible matches as you type the registry thisll help you troubleshoot on! The message again connected fine after the key and didnt need a reboot, your ID... Site, you can import the missing mail items from the Exchange Online by running outlook 365 stuck on retrieving mailbox settings:... Deletion has not synchronized yet, there may be an issue with your Outlook will. Support Due to the way Azure Active Directory connect and the Online Services,. Outlook client will not Open or stuck at loading profile screen folder, the! Uncheck the check boxes for the user to deselect the button and resume working.!

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