I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. Why would this happen? That didnt fix it. All Rights Reserved. Go to Recordings and select Recently Deleted. NFL Network 2) I've had them come back out 45 days later and run a line from my home to the street box. These include backup programs, social networks, collaboration tools, etc. ConsumerAffairs is not a government agency. Technology, Apple The service was offered for a discount for people that receive low --income. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) . Mobile But first, check if the error code can be found on this list with its solution. Install the app and run it on your device. then swipe left or right until you find the xfinity stream app. not worth it. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. Especially with me having a teenaged gamer in the house. Enjoy reading our tips and recommendations. Save my name, email, and website in this browser for the next time I comment. Can't wait to switch my service from Xfinity and Comcast. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . Does not affect my iPad or my phone. iPhone Required fields are marked *. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Send a message to ComcastCares if you have a Twitter account. It is only on the Roku where I cannot get Xfinity Stream. Unplug your Comcast gateway from your power outlet. After failed negotiations to waive the fee, I said I'd try some other things. Your email address will not be published. This is also same issue on the channels 3-digit counterparts (202 and up). Allow a few minutes for the cable box to finish starting back up. A link has directed you to this review. HGTV I have had that same problem occur about once or twice a month for the last 6 months or so. We may earn a commission for purchases using our links. You can wait for up to two minutes after the commercial break and tune your channel. Another option is to change the channel and see whether it helps. "We are so sorry.." Sure you are.. Troubleshoot your Xfinity On Demand issue from a list of common error codes. 11-05-2021 01:01 PM. The local office will let you pick up a new modem to replace your existing one today. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Plug your cable box back in. Save my name, email, and website in this browser for the next time I comment. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Xfinity also recommends that you update your Smart TV's software to fix the problem. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! And, when Comcast problems occur, you want them fixed immediately. I am able to install the Xfinity Stream app onto my Roku stick. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. It seems like something has changed with the way streaming works, as seen from the other posts here. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. XRE-03007 occurs when there is a billing issue with your account. DVR Playback Problem. It will reestablish your Wi-Fi network in a few minutes. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Cookie Notice I said rep. I tried a Blonder Tounge model, same result. Wait 5 minutes, then connect the gateway back to power. PureFlix Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Is it too much for an english speaking person actually help a customer? Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. The last week my recorded TV shows have not run to completion. Read: How to Cut the Cord and Ditch Cable in 2018. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. I texted You need to take care of a few account.It sends the same text. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. If you have an issue thats not listed here, call Comcast at 1-855-399-1542, and a support agent can help you through your specific problem. Issue 1: Xfinity Flex Not Turning On. Xfinity internet is poor in 77079, Houston. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. In California, we had an outage or two a YEAR. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Software 1. MacBook I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Robot texts me an hour later wanting me to rate my recent experience. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". With your remote, choose Saved after pressing Menu. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. I have been with Comcast for now for four years. Ensure you have your Activation information before proceeding. I am using my own modem (Motorola) which is an Xfinity approved modem. Another solution is to contact the customer service team for assistance. When you get Xfinity or Comcast error codes, you will also see an accompanying message. Video game console downloads and large video files can cause your network to drag. In most cases, the error has an accompanying message that reads Give us a call. 3. With more information, we can assist you further. Video services need 3 Mbps or more to run smoothly. Move closer to the wireless router. If your speeds havent improved yet, reset your Comcast Gateway. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. If youre having Comcast cable remote problems, dont worry. and our MacBook Comcast will give you a new cable remote if something is wrong with yours. I'm totally angry. Seems to affect some but not all recordings. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Slideshows Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. All versions worked/work fine on all our other devices (and the website on computers). Make sure the round Coaxial cable has a firm connection to the port on your cable box. I have access to coax/ends/additional spitters if needed. Why is my internet so spotty? Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. That never happened. Text chats are easy. NBC If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. Ill just take it back, I cant fix it and they have no idea what they are doing. This could take a few minutes. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. Read: 14 Common Netflix Problems & Fixes. How do I know I can trust these reviews about Xfinity Internet? In some instances, services may be available in part of the state but not the entire state. Outage? Please select another channel and try this one a little later.. If that does not work, call the service at 1-800-Xfinity. I am a bot, and this action was performed automatically. Mobile Please call 866-512-2218, and well get this taken care of for you.. Subsequent calls has led to no resolution the problem. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Xfinity service not working. I did a self-install, 1 4k DVR, 2 additional receivers. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Many channels on Roku are developed and maintained by the channel provider themselves. Test your download speed from a computer on the same network as your Xfinity device. Doesnt seem like much, but its a problem when youre working. Thank you! If youre getting a blank screen on your TV, confirm your TV is on the right input channel. In and out of service standing in the same exact spot. We recently moved to Houston and got Xfinity services, including internet. Actually, use a wired connection, if available. Comcast owns the Xfinity brand. Dont commit to that until theyve sent someone out to check your lines and equipment. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Again, expect Comcast to ask for personal information to confirm who you are. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Turn the Box off by unplugging it from the power source. But if that does not happen, consider activating the device. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. I already did that, really!! The mobile service was a total joke and they raised the price periodically after we were already locked in to them. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. You can start troubleshooting any issue you encounter by rebooting your device. After 5 minutes, connect the cable box back to power. The second, after the same, said a tech had to be sent out with a $60 fee. Software Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. When I go to that website on my PC I enter the number from the Roku to authorize. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Unplug your cable box. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. Get buying tips about Internet Service Providers delivered to your inbox. I hung up. Wait for about 10 seconds and then plug back the cord. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Create an account to follow your favorite communities and start taking part in conversations. Slideshows Error XRE-00021 can also be a signal problem. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. 8-702 There was a playback issue.Please try again . Xinifty is a joke for customer service, they can see I have called before.. Unplug your TV Box from the electrical outlet. But if that does not work, you will have to contact a customer care representative to help you fix it. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Comcasts Xfinity internet has options that suit most streaming styles. This happens regularly now, started about 2 weeks ago. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Check to ensure that all the device connections are tight. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. Technology. Learn more . If you have questions about your services, we're here to answer them. If I could give them 0 stars I would. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. XRE-03007. This may be temporary, so please try again in a few minutes.. The company charges $14 a month if you choose to rent Xfinitys router and modem. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. We value your privacy. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Check cable, tighten wire, the usually **. So, here I am. I asked her if There was someone else I could talk to and she said no. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Privacy Policy. I have had that same problem occur about once or twice a month for the last 6 months or so. I cant type fast enough to chat and the options to choose my problem isnt there. The two Wireless LAN lights on the front of the router glow if it is. I want my phone to do that again please help the clueless courtney. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. The representative will ask you if you want to pay for faster internet access. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Hoping someone here might be able to help. macOS The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unsubscribe at any time. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Live tv is fine, as is anything streamed from On Demand. I hope this helps. It's that frustrating. FAQ. After a few seconds, press the button again to turn your TV back on. Streaming Media expert and technology writer. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. The XRE-00021 code is a tuning error. Editorials Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. The error title is dvr. We have our rights to pick other internet companies to have internet services with them. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Famous Playback Issue 3022 2022. Privacy Policy. ljh images / Shutterstock.com. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. Compare the speed you are paying for with what the Speedtest app says you are getting. Contact Xfinity to see if service is available in your area. Objects can block the signal your remote sends. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. This is also same issue on the channels 3-digit counterparts (202 and up). I hope your week has been treating you well. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Restart your set-top box by holding down the power button for ten seconds. The error title is dvr. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I live in Downtown, Minneapolis. How to troubleshoot, Xfinity Flex is not working? It occurrs when i try to playback a show recorded the night before. I get a robot and cant understand what its saying. Our content is intended to be used for general information purposes only. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. 4. Speed tester results are as expected. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. New comments cannot be posted and votes cannot be cast. For more information, please see our While some are straightforward and easy to fix, others do not tell you the problem you are facing. someone would call me when it came back on. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . Your device should restart and allow you to view content. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps.

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