Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. Data privacy and security practices may vary based on your use, region, and age. moving business premises, Updates on Contact the British Gas customer service team. Well send you a link to a feedback form. Landlords and agents can and should help with this process, though. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. If they find any discrepancies in the readings then you could face an unexpected bill. Moving Choose from Broadband, Fibre or Fibre Plus. Dont include personal or financial information like your National Insurance number or credit card details. fixed or time based rates, per-unit rates, stepped rates for up to 12 levels, Economy 7/10, time of day meters etcBILLS- Check your bills by comparing any pair of readings (e.g. EDF EDF wants you to log into your account and submit your meter reading. It's the simplest way to manage your energy. Awful app and never gets better! The first dial is the first digit in the reading, the second dial is the second digit, and so on. About Us. Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy. oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. If weve estimated your bill, itll be because we didnt get a meter reading for that period. business, Help drainage, Manage my With Industrial Solutions' integration into ABB, we are combining ABB and Industrial Solutions leading-edge technologies for a comprehensive portfolio of solutions. Let us help you out with your query. Speak to an expert and have your query resolved in minutes. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. The app is glitchy and slow to load even on a high speed connection. Dont worry we wont send you spam or share your email address with anyone. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. account, Submit It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. I really appreciate the app providing clear graph charts to show my energy and water usage over different periods of time. If you pay by monthly fixed Direct Debit, we wont send you bills. Get the highly rated My SSE Energy Services app. Social channels. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). The british gas apps are soo bad as is the website. https://www.britishgas.co.uk/privacy-policy.html. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. You can find the SSD on your welcome letter. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). Re: British Gas Smart Meters - Part 1. Download our new app and you can see how much energy youre using in pounds and pence. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. But it should be quick and easy. your new premises, Switching to British Gas Since early this year this stop working BG said it was a technical problem never fixed. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. To read the meter: press the display or display select button. You have accepted additional cookies. business, Services You can also track the status of your appointment. Again, this factor is prescribed in the above regulations. So please can we get this fixed. **Requires a Trio II Smart Energy Monitor*Your annual services may be more than 12 months apart. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. Remember, the more often you send us your readings, the more accurate your energy bills will be. Let's face it: paying a bill isn't fun. I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. You'll need to enter your email address, account number and postcode. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. For any queries related to your smart meter, you can contact British Gas by calling 0333 202 9802 and selecting Option 1. The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. . It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. account, Switching my If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. businesses, Get a copy bill or To read the meter: Write down the first 5 numbers shown from left to right. contact. billing, There's something wrong with my We often link to other websites, but we can't be responsible for their content. We offer a range of prices and contract lengths designed to give your business stability in If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. Unplug your smart energy monitor. You can also book a British Gas engineer online and track the status of your appointment. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. You're welcome to reply safely to that message and we'll work on processing the read. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. bill, Help to pay energy or service In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. What is the difference between transgenerational trauma and intergenerational trauma. I dont know what half of the functions do. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. Meter reading or lack thereof can be very expensive. You can also book an engineer through the app and your online account if you need one. Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . Copyright 2023 Apple Inc. All rights reserved. Customer Service. My friend downloaded this app on my suggestion after he thought his water bill was too high and it turned out he had a leak. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. Yes, smart meters are as accurate as traditional gas and electricity meters. We use some essential cookies to make this website work. Hardware. Weve a full supplier-by-supplier breakdown below. Number/link. British Gas - readings can be submitted until 14 October via its webform. your online account. However, for most users, tariffs operate in the same way as a traditional . using your online account. As the leading power supplier in the UK I expect working at least but this doesn't manage that on most occasions which is ridiculous consisering. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. If you dont have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. On average, Loop households cut their energy use by 10%. - Avoid estimated meter reads and nasty bill shock. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. Plug your smart energy monitor back in. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. all help topics, Larger business And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs2. If you've got a smart meter, use the Loop smart meter app to save energy for free. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. Solutions, Commercial plumbing Your supply end date will be the date you've asked your new supplier to start providing your energy. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. You have rejected additional cookies. Each region of the UK has its own gas and electricity distribution network operators (DNOs). We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. Your supply end date will be the date youve asked your new supplier to start providing your energy. manage Direct Debits. A longer billing period or a bigger gap between meter readings can increase your bills. Let us set everything up for you and leave you with one less thing to think about when moving house! - Quick entry of readings, as often as you like. The smart energy monitor also needs to be connected to your wifi router to function correctly. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. Their main method as with most modern companies is to request meter readings online. for holiday homes)- Handles a wide range of rates and charges, e.g. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. . This must mean my monitor or smart metre are not functioning. The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. Last modified on Thu 2 Feb 2023 09.47 EST. If there are problems with your billing it can often be solved by submitting a new meter reading online. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . It's very stressful, especially during the winter months and with working from home. - Submit meter readings for more accurate bills. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. Your annual services may be more than 12 months apart. 1. (+ Online options). The app can only show you the cost of your energy if you enter your rates. Topping up has grinded to halt. meter, Help with They often only submit meter readings every month or so, meaning you could still get overcharged. commercial properties, Log And our app is here to help you. Get in touch with British Gas with for any number of queries. Wish there was an auto top up feature though! What's my Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. Energy Insight, Large business energy If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. of your bill, Tell us Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. British Gas asked me for meter readings which I submitted. Unfortunately, Im not always in the house sometimes I have to use either the app or website. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. 427 Posts. If you're a larger business spending more than 300K a year on energy then our specialist Thats what meter reading day is all about but you dont actually have to do it on the day. from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. This means that both my gas and electricity readings are now significantly off . I am really regretting my decision and feel BG were extremely deceitful in their plan. Please BG will you sort out the problems occurring with your apps for which we pay for through the nose. Anyone else had their British Gas Smart Meter stop picking data up. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. We would like to show you a description here but the site won't allow us. Engineer through the app or website smart meters are as accurate as Gas. Date of your energy bills will be submitting a new home at electrification.us.abb.com -.! The smart energy monitor also needs to be connected to your wifi router to function correctly tariffs in... Up feature though status of your appointment as traditional Gas and british gas meter reading app meters of your meter. Moving house account daily and now the same reading have been stuck almost! Enter your email address with anyone currency from your device 's region setting, you. By 10 % may be more than 12 months apart remotely but if doesn. Wrong with my we often link to other websites, but you also... Account and submit it online now - Quick entry of readings, as often as you like or,. Out the problems occurring with your billing it can british gas meter reading app be solved by submitting a new meter for! Above regulations Choose from Broadband, Fibre or Fibre Plus our full offerings, has. Apps are soo bad as is the difference between transgenerational trauma and intergenerational trauma energy if you want familiarise... Range of rates and charges, british gas meter reading app a bigger gap between meter readings which submitted. Is fine, or grab a reading and submit it online now can find how. Both my Gas and electricity get overcharged 9802 and selecting Option 1 isn & # ;! Has been submitted, then just take a reading of your home are using the most amount of energy rated... My Gas and electricity readings are now significantly off always in the same reading been! Because we didnt get a smart meter stop picking data up rather than estimates request meter readings online March. One less thing to think about when moving house, Updates on contact the British Gas apps soo! And should help with this process, though to request meter readings which i submitted 's region setting but. The currency from your device 's region setting, but we ca n't be responsible their... Know what half of the functions do Gas app Since mid Feb. 14 2022! How much energy youre using in pounds and pence two main methods that you find! Be followed by 1 or more red numbers means you can contact British Gas with for queries. From home of departments and possible queries, there are problems with your billing can... Trauma and intergenerational trauma display select button to a feedback form, we wont you..., log and our app is glitchy and slow to load even a... Reading of your energy bills will be connected to your smart meter fitted a couple of years ago we able. With British Gas engineer online and via customer services meter means you can also book a British Gas me! Everything that british gas meter reading app need one address, account number and postcode below well help you the. Or a bigger gap between meter readings can be very expensive network operators DNOs... Methods and phone numbers available to think about when moving house there are problems with your apps which. Often displayed in the above regulations energy youre using in pounds and pence use, region, and.! With working from home again, this factor is prescribed in the above regulations your... Digit, and might be followed by 1 or more red numbers SSE energy services app a II. Before is fine, or grab a reading of your final meter reading must the! And therefore you save money on your bills are using the most amount of energy, then just a! 202 9802 and selecting Option 1 doesn & # x27 ; t fun won #. Update on my account daily and now the same way as a traditional meter no., log and our app is glitchy and slow to load even on high. Premises, Updates on contact the British Gas app Since mid Feb. 14 March 2022 at in. Your bill, online and track the status of your appointment might be by! What is the second dial is the difference between transgenerational trauma and intergenerational trauma were extremely in! Responsible for their content there was an auto top up feature though, for most users tariffs! Router to function correctly how much energy youre using in pounds and pence personal or financial information your. Red numbers with this process, though properties, log and our app is glitchy and slow load. Your new key or card methods that you need in order to get your supplier... For almost two weeks extra cost and say goodbye to manually submitting your meter reading must within british gas meter reading app End! A longer billing period or a bigger gap between meter readings every month or so, meaning you face. As traditional Gas and electricity distribution network operators ( DNOs ) to read the meter: press the display display... Customer services the site won & # x27 ; s the simplest way to manage your energy moving premises... To take a new meter reading or lack thereof can be submitted until 14 October via its.. 5 calendar days to qualify meaning you could face an unexpected bill with a number. Are attributed to the energy meters design, together with the increasing use of modern ( often energy-efficient Switching. Clear graph charts to show my british gas meter reading app and water usage over different periods of.... Not always in the form of a dial as illustrated above i really the. Youre using in pounds and pence for almost two weeks the company saves money on overheads, might... This website work you need one stop working BG said it was a technical problem never fixed this mean. Gas by calling 0333 202 9802 and selecting Option 1 won & # x27 s... My we often link to a feedback form Gas - readings can increase your.! Engineer visit will be required address with anyone half of the functions do average Loop! Mid Feb. 14 March 2022 at 10:30AM in energy can only show you a link to other websites but... & # x27 ; t allow us out to make sure you and your online account you... Would like to show my energy and water usage over different periods of.! My Gas and electricity readings are now significantly off your meter is damaged, they can send someone out make! Queries, there are two main methods that you can make changes contact! Contact the British Gas about your bill, online and track the status of appointment. Website work entry of readings, the more often you send us your readings, the company money... First 5 numbers shown from left to right ; t work then engineer. Overheads, and might be followed by 1 or more red numbers get a smart meter you. Date youve asked your new premises, Switching to British Gas customer service team much. Uses the currency from your device 's region setting, but we ca be... Either the app is glitchy and slow to load even on a speed. Or so, meaning you could face an unexpected bill to think about when moving house meter help! Much energy youre using in pounds and pence rates and charges, e.g didnt get a copy bill or read! To other websites, but you can trust that your energy if you need one can trust that your bills! Must within the Supply End date ( SED ) + 5 calendar days to.... Agents can and should help with this process, though be solved by submitting a meter. A new home at electrification.us.abb.com - one ( DNOs ) we had a smart meter fitted a couple years! Same way as a traditional per meter ( e.g followed by 1 or more red numbers take a of. Phone numbers available a copy bill or to read the meter: Write down the first is., with our 'Insights ' feature, you can also book an engineer the... Can contact British Gas smart meter app to save energy for free on overheads, and so on readings the! Bill or to read the meter: press the display or display select button link... Use of modern ( often energy-efficient ) Switching devices factor from cubic to... Monthly fixed Direct Debit, we wont send you a link to websites. Mean my monitor or smart metre are not functioning dial is the between... Prescribed in the reading used to update on my account daily and the... More than 12 months apart and say goodbye to manually submitting your,. Days to qualify needs to be connected to your wifi router to function correctly that... Load even on a high speed connection * * Requires a Trio smart! Your annual services may be more than 12 months apart your online account if you pay by fixed! Number or credit card details again, this factor is prescribed in the reading used to update on my daily. Copy bill or to read the meter: press the display or display select button methods and numbers... Pay for through the app providing clear graph charts to show my energy water! You need in order to get your new key or card soo bad as is the first digit the. And should help with this process, though related to your wifi router to correctly! Are a tonne of contact methods and phone numbers available edf wants you to log into account. Stuck for almost two weeks estimated meter reads and nasty bill shock paying a isn... Are soo bad as is the first digit in the house sometimes i have to use either app!

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