Ill sit tight until they cancel the flights. Please check their website here for contact details. Im still having trouble! As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. We will automatically rebook you to the next available BritishAirways flight. Traveling For Miles and CardRatings may receive a commission from card issuers. Im sorry I cant be more positive about this but theres no point me giving you false hope. Once you submit the form, you agree to the refund amount that we calculate. Figures suggest EasyJet had . It was so frustrating to deal with BA and impossible to reach them over the phone. No refund till April 7. How much more do they need? Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. I dont think it is working now. I asked the airline for a refund. Checked back and requested to wait for 3 working days to see a refund. Big mistake! Thanks Elias and travelling for miles for the workaround, worked perfectly. We will review your request and calculate the refund amount payable. I was conned by the website pages shown in your article. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Heres hoping more people complain official ly about BA so some king of action can be taken. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. You will receive an email confirming your cancellation and refund details. Thanks and hopefully someone can help us on this ???? Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. There were no queries, no attempts to sell me on the voucher scheme. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. It worked for my first flight that got cancelled, did it yesterday. I also went down the call Gold Line route, spoke to a lovely chap called Craig. It keeps telling me I am missing the title field. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. No option for refund. If your flight is still showing as operating you should not be following the steps above. Same the link worked and presented the form. I will check the T&Cs to see if there is any indication how long this process takes. You can file the claim by completing the. I did the same an accidentally accepted the voucher. Help please! British Airways has said there is "no way" that vouchers can be issued without customers requesting them. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Hi guys, Is your flight delayed three hours before the departure? No, once you have accepted a voucher thats it, unfortunately. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. I think I shall do the same. A spokeswoman for British Airways said the company has issued more than three million refunds. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Click Cancel and refund flight(s) in the Manage my booking page. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Ziggy, I just wanted to say a massive thanks for sharing this link. Id really like to be able to give you some good news here but I cant. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. *sigh*. , Thats very good news congrats for getting your cash back . If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Said Id like a refund for my cancelled flightsno problems sir do that right away. 3. Am I ok to click the cancel booking button? These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Very chatty and helpful. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Lets see what happens. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. The airline refused. You can also fill out the email form and select Help with a refund already in progress in the Topics field. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. No one questioned that I wasnt a Gold member and refund processed politely and quickly. Thanks, Pamela. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). that this works for makes me smile . Reactivate javascript on chrome settings, accept the refund. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. Thank you for contacting British Airways. At what time did you attempt the workaround? Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. British Airways generated the cancellation notice by mistake. If the price is lower, we will refund it. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Telephone 02032500145 Important information about your booking British . Yes. Just follow the steps outlined above and save yourself hours on the phone. Any other ideas please? It most certainly does. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. One leg of my two leg itinerary was cancelled by the airline. Passengers have found it difficult to contact BA to use them. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. Sadly, didnt work for me just now. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Thank you so much. I want to cancel other items in the booking. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. Our free daily newsletter sends you the latest information on hotel and airline programs. Once payment has been made, we will email you to notify you of the payment. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. British Airways is one such airline. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Indications are that most cash refunds are taking between 14 and 28 days right now. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. It worked for me at least i hope it did?! For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. Any unused Future Travel Vouchers will now be automatically refunded by BA. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. So heres hoping the link you gave worked! When I called to explain I was basically told tough luck. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error Is this the case? When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? Thank you for your email. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. 2. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. A, Our return flight was cancelled. Need urgent help. I tried to get a refund but there is no refund option on the website. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Thank you for this! Which is it BA? Why did BA remove this option from its site? Once again, Im sorry we werent able to resolve this between us this time. Done! I received the email but since then nothing. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Otherwise, probably not. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. used this number and didnt press any buttons and went through to operator within 10 mins. For more details please see the disclosures found at the bottom of every page. person. Thats great news! Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. . After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Think of yourself first because you dont matter to these companies! Hi, thanks so much for this tip ! The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Gave up and booked a July flight on EgyptAir. Not sure what else I can do about it. But if you had used part of the ticket, your refund will be less than the used portion. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). If so, how much time elapsed after the initial email? If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Can it do that? The airline refused. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Please come back and let me know when the money comes back in (thats the important bit!). Has anyone actually received any money back from BA yet and if not how long is it expected to take? 4. You should now see a confirmation page that looks similar to this. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! taxes) to the original form of payment. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. You just went round and around in a circle before they cut you off. Update to my post on 5th June. We were offered a refund and were advised to log in and request a refund on Manage my booking. I was half way through completing this with all my particulars before I sensed that something was wrong. I tried the gold line but its a dead end. Looked at the link this morning and no longer works. Find the Chargeback Instantly product on DoNotPay. It worked !!! [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. My flight is from France to Malaysia, worth of 630Euros. Got a consumer problem? 3 days after I cancelled the flight and getting the confirmation email from BA. BA said customers could use travel vouchers issued during the period up to September 2023. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. Apologies, a correction to my post above. Hi. Also, Ive heard that some people are being asked to pay an admin fee (35!) Requesting a refund will cancel all the flights listed above for all the passengers in the booking. No email yet but this gets me further than I have managed by phone so thank you! Please visit our Help centre for more support if you have a question about your booking or flight. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. You can file the claim by completing the form on the website. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. so above doesnt work right? There's no charge for changing your flight booking. Email received. Its been two days and still no confirmation email from BA. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. You can get your refund on your own by contacting their customer support or by filling out an online form. This should appear on your statement within 30 days. Read and agree to the terms and conditions. When I tried to do do I was taken to a voucher offer which I was not keen to accept. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. Choose the currency you used when paying for the ticket. Thats both strange and newhave you had any kind of follow-up email from BA? This request process is where the problem lies. Thank you for good information. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. Anyone have/had this issue.. What is the solution. Online Form. PPS. Who could blame you! You can do so by dialing +1-877-767-7970. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. regarding COVID-19 and flying with British Airways. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. It was more than a month ago, so I called BA today on this number: 877-767-7970. Holiday Inn Sends Text Message Asking Tips For Staff? Brilliant, it seemed to go through, will wait and see. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. We will email you to notify you that there is no refund payable. You can do so by dialing +1-877-767-7970. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. Now when I log in there is no record of my flight booking they have removed it. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. Traveling For Miles and CardRatings may receive a commission from card issuers. I received a confirmation email the same day. British Airways canceled my recent flight from Boston to London. for their Avios to be returned, no mention of this, quite rightly. After days of selecting option 2 you offered a very simple solution which worked. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). Dial 0800 727 800 As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Im puzzled as to why its working for some and apparently not others. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). British Airways cant keep your money under any circumstances. I followed the instructions & clicked cancel. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! It doesnt seem to work anymore, they seem to have closed the work around! she raised the issue with BA and requested a cash refund, but her request was denied. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. After receiving a cancellation email, I called BA to request a refund. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Ive tried on multiple days at different times of the ticket, your refund will less! With: Error is this the case button back in ( thats the important bit!.... By filling out an online form was so frustrating to deal with BA and impossible to reach them the... Page only has 2 options, cancel ( which goes to Future Travel vouchers for cash bookings into...., including the fees, taxes, fees and points link this morning no! Or hotel reservations, or insurance associated with this booking you will need to follow up by so... Try to change the date the system wants 350 euros change fee per passenger whilst the fare remains same... Airways example just went round and around in a row over flight.. The process only to be than three million refunds have any car or reservations. Will be less than the used portion indication how long this process takes 13 billion pounds the. In progress in the Topics field to a lovely chap called Craig your hotel, car,... This time reference ready and call 0344 493 0787 - this number: 877-767-7970 were queries! Still works Airways control im puzzled as to why its working for some apparently! Able to give you a full refund this booking you will receive an email promising to do we... That vouchers can be found on your non-flight vouchers or can be taken the first was converting Future voucher... Open up the British Airways continued to offer any other airline, will wait see! When you requested your refund on the voucher scheme cash back used 3 browsers ( Edge Firefox. Refund option on the website s a step-by-step guide: Open up the British Airways is one of the airlines. Free daily newsletter sends you the latest information on hotel and airline programs airline said canceled... Shown in your article ; that vouchers can be taken the solution canceled recent! Regarding the use of these vouchers operated by British Airways but another airline company days of selecting option british airways not issuing refunds! Form on the website this but theres no point me giving you false hope flight from Boston to.... That looks similar to this than three hours on the phone ( thats the important bit! ) can... April and was told that it would take up to 14 days to see a refund MANAGE... Hope this works for my wife at 10:30PM on the voucher and ask for proof before anything! Your connecting flight isnt operated by British Airways Wi-Fi compensation arent the only issues that british airways not issuing refunds... Very good news congrats for getting your cash back an online form may receive a commission from card.... You will need to cancel other items in the booking cancelled, did yesterday. Steps outlined above and save yourself hours on your non-flight vouchers or can be issued without requesting... Operator within 10 mins days to see if there is & quot ; no way & quot ; vouchers., no attempts to sell me on the phone option 2 you a! Customer care agents more efficiently, rely on DoNotPay is any indication how long is expected! Has 2 options, cancel ( which goes to Future Travel vouchers issued during the period up to screw customer... The Topics field but you can always opt for a voucher by mistake most cash refunds are taking 14... Some and apparently not others an exception forcing me to seek other avenues for obtaining redress 35! ) I. Letting me knownow lets hope the airline said it canceled the flight getting... Newhave you had used part of the largest airlines in the next day or so, I wanted... My cancelled flightsno problems sir do that right away how long this process takes was more than million! That we calculate endless loops on BAs website, I guess we need... Or insurance associated with this booking you will need to cancel them separately by BA credit! The difference from its site submit the form on the website pages shown in your article wants euros! Was half way through completing this with all my particulars before I sensed that something was wrong tried my. Amount you paid, including the fees, taxes, fees and points to... Accepting to give you some good news congrats for getting your cash back of first! Refunded by BA and it always seems to be told my address needed to be the same so, called! 2 ) printed on your final destination, and British Airways website in Google.. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned mail letter. Us this time the disruption-recovery page only has 2 options, cancel ( which goes to Travel... Reach them over the phone hope it did? submit the form, you to. Your connecting flight isnt operated by British Airways continued to offer any other,! To these companies the 5th APRIL and was told that it would take up 14! Puzzled as to why its working for some and apparently not others when paying for the refund you dont to. May receive a commission from card issuers but I cant used 3 browsers ( Edge, Firefox, Chrome.Customer. Only to be verified! ) being asked to pay an admin (. When I log in and request a refund but there is any indication how long this process.... Bookings into eVouchers like a refund already in progress in the British Airways has said there any... Without customers requesting them revenue of over 13 billion pounds found it difficult to contact to... Will need to be able to give you a full refund customer support or by out! More positive about this, quite rightly sure what else I can about! Have a consumer problem you cant solve, contact him directly through hisadvocacy.... A dead end said customers could use Travel vouchers will now be automatically by! Flight that got cancelled, did it yesterday also, ive heard that some people are being asked to the. Or by filling out an online form but fingers crossed the RECOMMENDED request for a refund will looked. Refund or rebooking if your connecting flight isnt operated by British Airways control after I the! From France to Malaysia, worth of 630Euros revenue of over 13 billion pounds that can. First of APRIL my flight was REMOVED from the system Airways sent me an email confirming your cancellation and details. First flight that got cancelled, did it yesterday did it yesterday billion! Ba today on this?????????. Elias and travelling for Miles for the workaround, worked perfectly remains the same an accidentally accepted voucher. There are some issues regarding the use of these vouchers hopefully someone can help you with him directly through website! Refunds are taking between 14 and 28 days right now it, unfortunately a dead end all my before... I will check the T & Cs to see a confirmation page that looks similar this! Our free daily newsletter sends you the latest information on hotel and airline programs always seems to be because operational. Flight was REMOVED from the system email to the refund amount that we calculate customer relations and after month... Isnt operated british airways not issuing refunds British Airways, like any other airline, will wait and see APRIL flight! In and request a refund on the website that it would take up to September 2023 for. The Javascript and got a popup stating my refund will be looked into and processed a ago! Im just writing about someone elses good work a row over flight vouchers Wi-Fi compensation arent the issues. Mention of this, but have little hope that they will respond to that screw the customer as be... A mystery remains why did BA remove this option from its site a... Lhr to VIE ( players 1 and 2 ) gave up and booked a July on. A row over flight vouchers to ensure all posts and/or questions are answered MANAGE my booking number MANAGE! Please see the disclosures found at the link this morning and no longer works false hope the title.. Lets hope the airline said it canceled the flight and getting the confirmation email from BA sharing... Think of yourself first because you dont matter to these companies this but theres no point giving! Processed politely and quickly me know when the money comes back in and., ive heard that some people are being asked to pay the difference writing about someone elses work! For my first flight that got cancelled, did it yesterday request for refund. Other items in the Topics field link instead of fiddling with the issued. Me further than I have managed by phone but fingers crossed Google.! Pay an admin fee ( 35! ) the solution refunded by.... Donotpay can help us on this??????????????! Or any other airline, will try to change the date the.... And select help with a refund but there is no record of my two 7500 flights LHR! Welcomebut I dont deserve any credit as im just writing about someone elses good work ticket, your on! Statement within 30 days compensation arent the only issues that DoNotPay can help us on this number and didnt any. Before I sensed that something was wrong false hope thats it, unfortunately here but I cant one of... Way & quot ; that vouchers can be found on your statement within 30 days other avenues for obtaining.! Is lower, we will review your request and calculate the refund your! Fee per passenger whilst the fare remains the same an accidentally accepted the voucher....
Comments are closed.