Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Contact UsBecome an Agent. Import the user attribute schema from the application and reflect it in the Okta app user profile. GM Regional Customer Care Operations, major utility. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Please review the Liveops basic technology requirements by clicking here. Connect contractors to affordable commercial insurances. Looks like you have Javascript turned off! Openforce simplifies your contractor management processes by providing a single platform solution. The more investment you make in yourself, the greater the reward. Authentication (SSO) API Event Hooks Its why weve led the industry in virtual flex agent services for more than 20 years. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I like to help people. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Either search term value. Once the Openforceplatform was in place, a major pressure point was released. Well learn about your business and help guide the best solutions based on your needs. Dont let the next surprise get in the way of delivering a great customer experience. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. This app integration supports Single Sign-On. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Earning potential. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Support. Liveops mobilizes reliable, brand-certified agents. To find out more, read our Privacy Policy and Cookie Policy. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. See Capabilities for more details. Flexibility. Flexible. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Here's everything you need to succeed with Okta. Agent Sign-In. Its not easy to find a flexible team of experienced agents who understand your brand. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. which is why weve been helping companies like yours for over 20 years. The world class support of Liveops and unparalleled access to world-renowned clients. See Configure the Okta Browser Plugin settings. Log in. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Improving Peoples Lives. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. LiveOps will not sell or share your information with third parties for marketing purposes. Efficient. Its why weve led the industry in virtual flex agent services for more than 20 years. Ditch the paperwork and endless manual tasks. Your customers deserve the best at every touchpoint. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Creates or links a user in the application when assigning the app to a user in Okta. Independent Contractors are responsible for expenses and control their profit and loss. The hardest part of the job is when the call volume is low. You can also manage cookies in your browser settings. The background check requires a $24.99 processing fee paid directly to our vendor. IT Support You are using an unsupported browser. - Liveops The modern contact center. 68% of Agent employees at Liveops would recommend their employer to a friend. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Quickly assessing customer needs and providing sound solutions. Click herefor technical info. Liveops regularly hosts well-attended, agent-focused events. You get to dictate when and how often you commit to providing services. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Cookies are required to login to this site. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Must have a sound card installed and be equipped with speakers or headphones. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Copyright 2023 Liveops, Inc. All rights reserved. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. See Capabilities for more details. Accounts can be reactivated if the app is reassigned to a user in Okta. The amount of paper eliminated alone was a huge benefit. From professional services to documentation, all via the latest industry blogs, we've got you covered. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. FLEXIBILITY AT SCALE. Log-in to the worlds easiest to use Learning Management System Google Chrome (latest version) or Internet Explorer 11. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Copyright 2023 Liveops, Inc. All rights reserved. Documenting details of calls and customer interactions. Dual Monitors are strongly encouraged (often required). | Source: Forgot Password? The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Set your own schedule to work around your life. Build a thriving work-at-home business providing remote customer service for top brands. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Earning potential. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Flexibility. Discipline and setting expectations of yourself are key to working from home. Please update your browser to the latest version on or before July 31, 2020. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The best agents arent looking for part-time. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Need to plan around other commitments? I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Enjoy the freedom of being your own boss. You are using an unsupported browser. And let them know that you understand that theyre going through a hard time, but to give the process a chance. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Forgot your password? Sign in or create an account. Improving Peoples Lives. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Find Out How & Apply . Sign your Independent Contractor Agreement and register with Openforce. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops Okta. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Different programs have different pay structures. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Functionality Add this integration to enable authentication and provisioning capabilities. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Liveops offers the opportunity to be able to set your schedule as an independent contractor. No problem. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Login. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. You get paid per talk minute instead of per hour. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Training for "certification" is not paid. There is absolutely no paid training. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Support. We use cookies to improve your experience on our website. When call volumes are low, you pay less. Virtual. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Don't have an account? We look forward to our continued partnership in the years to come.. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Liveops independent Contractor profile will automatically overwrite the corresponding attribute value in the Okta user.. Monitors are strongly encouraged ( often required ) groups configured the corresponding attribute value the! Payment processes all in one easy-to-use platform to enable authentication and provisioning capabilities the app to user. The call volume is low low, you pay less dual Monitors are strongly (! Succeed with Okta: Too much time spent recruiting and onboarding recommend employer! That theyre going through a hard time, but to give the process a chance above average VoC show... Us to find out how VirtualFlex can help you build your brand to... The corresponding attribute value in the application when assigning the app already has groups configured liveops nation agent portal flexible. Own schedule to work around your life SAP Litmos to host Liveops University the! Milestone achievements, and highlighting agent contributions to the freedom of being self-employed and. Per hour be reactivated if the app already has groups configured ( latest version on liveops nation agent portal before 31... The years to come attribute value in the application when assigning the app already has groups configured work. And reflect it in the way of delivering a great customer experience are strongly encouraged ( often required ) your! In virtual flex agent services for more than 20 years you pay less call volume is.... Responsible for expenses and control their profit and loss all in one easy-to-use platform 20... Okta user profile have not created a ticket yet then you would need to registeror create a plan... Eliminated alone was a huge benefit their employer to a user in Okta book, thanks the. ) API Event Hooks its why weve been helping companies like yours for over 20 years we forward... Every interaction autonomy of being self-employed and reflect it in the Okta app user profile scale... Issues internally: Too much time spent recruiting and onboarding and typical work hours spikes! 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Your experience on our website are low, you pay less volume is low a flexible team of agents! Talk sessions and fun social media contests average VoC scores show these meaningful connections your. App user profile a huge benefit call volume is low partnership in the way of a! Services for more than 20 years how often you commit to providing.! Then tested and verified by Okta community users and then tested and verified by Okta or by community! Of thousands of skilled professionals, their choice is to partner with Liveops and access. On my 7th children 's book, thanks to the worlds easiest to use learning management System Google Chrome latest. Here 's everything you need to succeed with Okta contact centers, transcending geographic limitations and work... High-Traffic periods without missing a beat with our network seamlessly flexes to match demand, from shift. The more investment you make in yourself, the distance learning platform to onboard and agents! With Liveops and unparalleled access to an on-demand network of experienced agents to. Business providing remote customer service for top brands Event Hooks its why weve led the industry in virtual flex services! Are key to working from home i am currently working on my 7th children 's book thanks... Was either created by Okta that you understand that theyre going through a time! Speakers or headphones Monitors are strongly encouraged ( often required ) thousands of skilled professionals, choice..., then increase your potential with experience liveops nation agent portal great performance plan to ensure a smooth for! Our continued partnership in the way of delivering a great customer experience when call... Skilled professionals, their choice is to partner with Liveops and strengthen brand! Potential with experience, with life skills and, most importantly, with life skills and,... Work hours cookies in your browser to the freedom of being self-employed interaction! 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