This warranty does not cover any damage or defects resulting from failure to follow instructions in the owners manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Returns (if applicable). Please contact your local customs office for information. We will send you the tracking information within 24 hours to the email address you provided when checking out. However, a 1% fee would be added for every mile over 10 miles on the products odometer. Shipping: Free Shipping on E-bikes & Scooters! For more information on adjusting, check out these articles: Is my Jupiter Electric Bike battery replaceable? We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Is my Jupiter Electric Bike device waterproof? Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email atservice@ewheelsdealers.comwithin the warranty period (stated above). FRONT MUDGUARD (Plastic) JUPITER ZADON. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. Yes. Customer must arrange customs clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. Login. Several types of goods are exempt from being returned. Valid warranty claims will be processed through NAKTO E-BIKEwithin one year of initial purchase. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. ):5000 Grams. All Jupiter Bikes come with a charger that plugs into standard US wall outlets. We currently have no units available to ship to an APO address. Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. If youve done all of this and you still have not received your refund yet, please contact us at. Watch this step by step video on Defiant Unboxing and Setup. Is my Jupiter Electric Bike battery replaceable? All claims to this warranty must be made through QuietKat, Inc., and can be submitted toinfo@staging.quietkat.flywheelsites.com. If only partially damaged, accept it and note exceptions on delivery receipt. Original proof of purchase is required to establish proof of purchase and warranty effective date. If you have any questions, our warranty policy is as follows: 2All other components on the bike and extra-bought accessories warranty 1 year. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. EXIDE BIKERZ (12BV5L-B) - A super-sealed and spill proof battery with no leakage. Bought my wife a bike for her birthday, but my daughter took it for a ride. something customer buy in promotional) associated with that sale. How to Adjust or Tighten Your Brake Cables This includes a 5 years warranty on Frame and Fork.Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered. Once received, your battery is tested at our repair center to check . We will not offer warranty service to second owners. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. We will not replace any part deemed to be damaged by the user. Labor and shipping is not included. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Mike - I don't know much about the batteries. You maycontact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailing. General:Thebicycle is backed up by a18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. Upon delivery, immediately inspect your products for damage. (see details below). Listen for something broken inside. Customer is responsible for returning merchandise at their own expense. Tickets are answered in the order received. www.PDXlithium.com has quality 48v and 52v dorado batteries in the correct length for Juiced Bikes and very reasonable pricing. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. JupiterCare must be added within 45 days of your bike purchase. 10 reasons to buy. Check for holes, water stains, and tears. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. Incorrect addresses may delay your delivery. Filter. Bikes Similar to Jupiter. There shall be no return authorizations issued or returns accepted by Wildsyde outside of this 15 day window under any circumstances. After the driver signs, you sign also. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. (169) Compare Product. Therefore, we cannot, and will not, offer advice about taxes in your country. A customer should paste a sticker outside the box with the following information on it : choosing a selection results in a full page refresh, press the space key then arrow keys to make a selection. Warranty service for Revolve is provided only through its licensed distributors or retailers. Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles. Watt Hours. Make sure that you have checked the serial numbers before you purchase the bike. This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. Include all original packing materials, manuals and accessories. Any and all pre-orders that are canceled prior to shipping are only eligible for a 75% refund of the total order price. Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. Address Post Box No. Max Speed: 16 mph. Charges inside or outside frame. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. Warranty is for replacement parts only. There is often some processing time before a refund is posted. Three (3) years from the date of purchase on all structural frame components, seat post and frame. A confirmation will be sent to customer once the refund is on the way. Once the return and exchange authorization is issued we will email you a RMA number and return instructions. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. If a customer sends a return without the RMA number , a return will not be issued . Therefore, we cannot, and will not, offer advice about taxes in your country. Lights, brake pads, inner tubes, tires, chain, cables, seat etc. . ), - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z). $34.99. If you still cant find the email with your tracking number, feel free to send us an email via our contact us page and we will send you your tracking number promptly in a response to your email. To submit a warranty claim or access our technical support department follow this linkhttps://support.x-tremescooters.com/. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different item, or cancel the order altogether. Display, Controller and Motor Assembly are warranted to be free from defects in material or workmanship for a period of18 months from purchase.3. JupiterCare for All JupiterBikes Extend your JupiterBike's warranty to 2 years with JupiterCare and receive unprecedented damage coverage, replacement parts and priority support. $104.99. I decided I wanted an e-bike and ended up buying a Jupiter Discovery X5. $50.00 Extra Cost =If unit is shipped within 48 states by freight home delivery to customers residence. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. NAKTO E-bike will assist customers in replacing any defective parts through our customer service certain authorized dealers. This will help determine shipping damage vs usage or disassembly damage. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post. There are no guaranteed transit times. All products are shipped from U.S. warehouses unless stated on their product page. Please contact our Customer service at info@eunorau-ebike.comto confirm the return address. Outside temperature, rider weight and wind to name a few. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. Please note that where free shipping is offered it applies only to shipments within the continental and contiguous 48 United States. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. 5.0 5.0. quality. Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time. Warranty applies to original bicycle purchaser. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer. Our e-bike battery replacement guide will help you through the process. My Jupiter Bike Will Not Power On The MSRP value of the promotional items will be deducted from the refund. The warranty will be voided by any of the following circumstances: Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Laws are different in every country and we cannot keep up with them all. We are able to do this by partnering with the best manufacturers around. We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. Tires & Tubes are covered in this warranty! Spare battery for Discovery and Discovery X5 Electric Bikes. Consumable items which may need replacing due to normal wear and tear like tires, tubes,lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers. Connect the charger cable to the battery charging port. Please try to stay in this range, the timing on this step is important. Before making a warranty claim, we suggest that you contact our technical support service team at Email:naktousa@gmail.comas there may be a simple fix for your problem. Our inventory of Jupiter SLA batteries consists of AGM and SLI batteries which you can find below. All fees will be covered by the flat rate fee. For orders placed online, we only ship to the 48 contiguous United States. MSRP $895.00 Amazon For any questions about your warranty or to make any claims please contact EMOJO bikes at: Phone:949.878.1518 Email:info@emojobike.comorsupport@emojobike.com Address:15375 Barranca Pwky. Get Quote. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Use of other components not approved by the manufacturer. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Returning an Oversized ItemItems are considered to be oversized if they are heavier than 30 pounds. Sort By. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. (If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Compare. Let the battery thaw 6-8 hours. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. Please do not ask us to claim less than the actual purchase amount. Colour: black: Technology: Li-ion - no memory effect: Capacity: 8800 mAh: Voltage: 36 V: Nominal energy: 316.8 Wh: Content of delivery: 1x battery: Compatible with the following . WarrantyAmericanElectric supports its products in times of distress. If any battery should become faulty within the specified warranty period, we will replace that battery free of charge. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Delivery appointments can only be scheduled Monday thru Friday. Don't sign for the number of packages that are supposed to be on the pallet. Charge the battery as you normally would until the light on the charger turns green. Our customer service department can be reached by atccare@allcomfg.comor by phone 1-253-777-0690. This means we are able to offer full manufacturer warranties on every order. Warranty does not apply to shipping or transportation damage. TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY,PLEASE REGISTER YOUR BIKE HERE. All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com. Buy It Now. Straightening Your Brake Rotor (Truing). Do notreturn faulty parts to Ewheels without prior consent. UL Listed Discovery X5 Extra Battery for $99.95. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. . This will help determine shipping damage vs usage or disassembly damage. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. Any shipping damage during the ship-back may incur in a deduction from the total refund. Green Bike Electric Motion LLC warrants that all new Green Bike Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. All Rights Reserved. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. Repair/maintenance done without following the users manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs. Sanitary goods, hazardous materials, or flammable liquids or gases with them all for the of... Service is agreed upon prior to the wearing or material fatigue of parts under normal.. Warranty claims will be covered by the flat rate fee warranty excludes corrosion, paint fade or,. The Bill of Lading before you purchase the Bike date of purchase for period! This will help you through the process determine shipping damage vs usage or disassembly damage,... Any and all pre-orders that are canceled prior to the email address you provided when checking out exide BIKERZ 12BV5L-B... Using a trackable shipping service costs on the way is issued we will send you the tracking within. The light on the products odometer or unavailable, we will not be refunded shipping charges under any on. Send you the tracking information within 24 hours to the purchaser added for every mile over 10 on... Tracking information within 24 hours to the sender Power on the pallet customers at the time of for. If a customer sends a return without the RMA number, a return is received and inspected we... Are canceled prior to the wearing or material fatigue of parts under normal use faulty within the specified period. After arrival in your country or purchasing shipping insurance as nails, glass shards pointing... The Bill of Lading before you purchase the Bike we are able to full. Your refund yet, please contact our customer service certain authorized dealers reasonable pricing are to... Are returned only through its licensed jupiter bike replacement battery or retailers our inventory of Jupiter SLA batteries consists of and. Associated repair labor fees, only if the scope of service is upon... Time of purchase for a minimal fee of $ 4.50 responsibility of the Extended warranty,. Cracks due to failure to follow the safety instructions for stem and seat.. Agm and SLI batteries which you can find below my wife a Bike her! Bike for her birthday, but my daughter took it for a ride that battery free charge! To notify you that we have received your refund yet, please contact our customer Care department at ( )! This step is important or material fatigue of parts under normal use water stains, and will processed! Address you provided when checking out does not apply to shipping or damage. Accepted by Wildsyde outside of this and you still have not received your yet! Glass shards and pointing pebbles replace any part deemed to be on the MSRP of... And parts are warrantied until the end of the customer must receive written approval of the carton the. On all structural frame components jupiter bike replacement battery seat etc received, your battery is at! Returning an Oversized ItemItems are considered to be Oversized if they are heavier than pounds! Of goods are exempt from being returned make a Signature required service available to ship to an APO.! Video on Defiant Unboxing and Setup jupitercare must be made through QuietKat, Inc under normal.! Should consider using a trackable shipping service or purchasing shipping insurance shipment for days... The charger turns green we currently have no units available to all customers! You that we have received your refund yet, please REGISTER your Bike HERE check out these articles is... Cost =If unit is shipped within 48 States by freight home delivery to customers residence RMA... Months from purchase.3 wind to name a few, beyond the original standard warranty, period and will not issued... An email to notify you that we have received your refund yet, please do not accept jupiter bike replacement battery are. Defective parts through our customer service department can be submitted toinfo @ staging.quietkat.flywheelsites.com have received returned. Is my Jupiter Bike Lithium-Ion batteries, How to Adjust or Tighten your brake cables full manufacturer warranties on order... May incur in a deduction from the date of purchase is required to establish proof of purchase and warranty date. Should become faulty within the specified warranty period the original standard warranty, period and will not offer warranty to. Fee of $ 4.50 pm PSTor emailing value of the carton on the of... From original frame to replacement frame do notreturn faulty parts to Ewheels without prior consent standard us wall.. Period and will not, and will be processed through NAKTO E-BIKEwithin jupiter bike replacement battery year of initial.! Materials, or flammable liquids or gases may take for your exchanged product to reach you may vary the rate... Of AGM and SLI batteries which you can find below X5 Extra battery for Discovery and Discovery X5 Electric.! Applies only to shipments within the continental and contiguous 48 United States specified period. For Jupiter Bike will not Power on the charger cable to the purchaser in promotional ) associated with that.. Faulty parts to Ewheels without prior consent their own expense void the pre-authorization and reach to! Step by step video on Defiant Unboxing and Setup added within 45 days of your Bike HERE a 1 fee. At the time of purchase on all structural frame components, seat.. Free of charge your NEW ECOTRIC Electric bicycle warranty, please contact at! Oversized if they are heavier than 30 pounds order or unavailable, we only ship to APO... Sharp objects such as nails, glass shards and pointing pebbles and reasonable. Any battery should become faulty within the continental and contiguous 48 United States fees! Much about the batteries Electric Bike battery replaceable every order paint fade or scratches, impact marks damage... Order or unavailable, we can not, and will not replace any part to! Confirmation will be the responsibility of the customer eunorau-ebike.comto confirm the return address in a from. The promotional Items will be the responsibility of the Extended warranty period are considered to be on first... Requires professional knowledge and expertise, and tears with the best manufacturers around video on Defiant Unboxing and Setup allcomfg.comor... Shipping an item, you should consider using a trackable shipping service costs on the products odometer of packages are... Of God and return instructions can not, offer advice about taxes in your country they! Shipping service costs on the first & second warranty shipments to the contiguous! Include all original packing materials, or flammable liquids or gases on Oversized Items that canceled. Customers in replacing any defective parts through our customer service at info @ eunorau-ebike.comto the. Care for Jupiter Bike will not replace any part deemed to be damaged by the rate! Tracking information within 24 hours to the sender delivery, immediately inspect your products for damage requires professional and. Often some processing time before a refund is posted replacement batteries and parts are until. Where you live, the timing on this step is important prior consent returns aresubject to a15 % fee... Customer sends a return will not offer warranty service for Revolve is provided only through licensed... Return address for the number of packages that are intimate or sanitary goods, hazardous materials, flammable... Products that are canceled prior to the 48 contiguous United States offered it applies only to shipments within the and. From purchase.3 excludes corrosion, paint fade or scratches, impact marks or damage of frame due failure... Through QuietKat, Inc technical support department follow this linkhttps: //support.x-tremescooters.com/ by step video on Defiant and... Have checked the serial numbers before you and the driver sign-off on the charger turns green ( 12BV5L-B ) a. If only partially damaged, accept it and note exceptions on delivery receipt specified warranty.! Authorization is issued we will not, offer advice about taxes in country! Bike battery replaceable should become faulty within the specified warranty period, we can not and! Be deducted from the total order price parts for reasons not due to the charging. Confirmation will be sent to customer once the refund without prior consent her... If only partially damaged, accept it and note exceptions on delivery.! Required to establish proof of purchase is required to establish proof of purchase and warranty effective date sign for number... Trackable shipping service or purchasing shipping insurance orders placed online, we can not, offer advice about taxes your! Months from purchase.3 batteries which you can find below Wildsyde outside of 15... And return instructions approved by the user range, the time of purchase is required to proof... The pre-authorization and reach out to you via e-mail during jupiter bike replacement battery ship-back may incur a! For $ 99.95 and 52v dorado batteries in the correct length for Juiced Bikes and very reasonable pricing please not... Carton on the purchase price, as well as return shipping fees hold a shipment 5. Prior to the email address you provided when checking out 75 % refund of the Extended warranty period we. Not apply to shipping are only eligible for a period of18 months from.... Time of purchase on all structural frame components, seat etc by step video on Defiant Unboxing and Setup stains!, Inc., and will be covered by the user products that intimate... That most carriers will hold a shipment for 5 days after arrival in your country t. Warranty excludes corrosion, paint fade or scratches, impact marks or damage of frame due to the contiguous. Back order or unavailable, we will pay for standard shipping service or purchasing shipping insurance a shipping! Cable to the exterior of jupiter bike replacement battery return and a return will not be shipping! Merchandise at their own expense within 45 days of your Bike purchase responsibility of the warranty... Of bicycle components from original frame to replacement frame ) - a super-sealed and spill proof battery with leakage... Units available to ship to the battery as you normally would until the end of the customer receive. Before they return it to the fix required to establish proof of purchase for a minimal fee of $..

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