Tap Set up device . 2. Select a room for your router, or create a new one. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Source, It happens to people who set the iPhone or iPad with language other than English. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. It will bypass the error message and allow you to select your device. Troubleshoot setup with iOS Scroll down and check if you already have Nest Connect in your account. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. google-news. For weeks I have been trying to set-up my Google mesh WIFI router and I have tried every single remedy I could find in this community including setting up a whole new Google account. If your home has dead zones: Upgrade your router: Especially if it's more than five years old There were substantial changes in Wi-Fi standards in the U.S. back in 2015, allowing higher radio power and therefore better coverage from routers made in 2016 or later. All Google Wifi and Nest Wifi devices, Google Wifi app and Wifi features of the Google Home app data related to your Google Account will be deleted in accordance with. 10-11-2022 A User community for smart speakers and displays from Google Home/Nest and their related products that use Google Assistant. If setup didn't work, try the following steps: Unplug your T-Mobile High-Speed Internet gateway, router, and point, then plug them back in. Uninstall, then reinstall the Google Home app. Tap the + symbol in the app's upper left corner. Tap the WiFi icon. That was the ONLY thing that worked for me. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. I solved the issue for months by rebooting the modem whenever my connection dropped, and eventually tried factory resetting my Google Wifi network (the original model, not the 2020 refresh). If the issue persists, factory reset your device. For whatever reason there seems to be a link to including a physical address when setting up a new home. Important: If your Nest product is offline, it won't have a way. When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app -- Cloud services and Wifi point stats. New updates are being added at the bottom of this story. Create an account to follow your favorite communities and start taking part in conversations. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. Check for Internet service provider outages. Check out 9to5Google on YouTube for more news: Ben is a writer and video producer for 9to5Google. Remember, mesh Wi-Fi networks combine both 2.4 GHz and 5 GHz frequencies into a single network. So give this tweak a try using the below-listed instructions and then check out the results: These were the three different methods that shall help you fix the Google Nest Problem connecting to cloud error. Tri-band routers with Wi-Fi 6 support 2.4 GHz, 5 GHz Lo and 5 GHz Hi frequency bands, while tri-band routers with Wi-Fi 6E support 2.4 GHz, 5 GHz and 6 GHz frequency bands. It's as if the occasionally the connection is lost for a few seconds. Thank you so much for responding to my problem. Thanks. Step 1. After about a minute, the. Open the Google Home app. Once you've decided where to place your point and have plugged it in, use the Google Home app for setup. 11-25-2022 09:29 PM. And after a day's work, gaming just feels therapeutic. There can be up to 32 routers in a network and up to 511 end devices connected to one router. The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. So set it up and then check if it fixes the Google Nest Problem connecting to cloud error. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. Use Google Wifi and Nest Wifi in the same network Wait until they're all fully back on. When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: Your Google Wifi. Google wifi support were very helpful in troubleshooting. Brand names used in our stories are trademarks of respective companies. If the Nest service is down you may find: your Nest products Offline. Wait for the Nest service to resume to check if your Nest products come back online. Then check if you can still access the Internet while only connected. I am just trying to set up my Nest Thermostat and having the same error.it's getting cold so I'd love to be able to kick my heat on!! To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Users say that their Google Home app throws a Problem connecting to cloud. Community Member. I had 8 units in a large home. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.Thanks,Mel. Fact of the matter is, rebooting works nine out of 10 times. (This can be changed in the Advanced Networking settings of the Google Wifi app or Google Home app as applicable.) If yes, how is it?Best,Mel, Still no go unfortunately. Get an answer from an expert on the Google Home Help Forum. If you have multiple Nest Wifi Pro routers, you can use any of them as your router. Just my Nest thermostat doesn't. I'll put the instructions below. Sorry for the delayed response here. Want to opt out of any of the above categories? I will report back! For whatever reason there seems to be a link to including a physical address when setting up a new home. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. Make sure you meet all the requirements to get started. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. If you're still needing assistance, please just let me know and I'll be happy to continue helping. Check your cables and connections Step 2. Forget the nearby networks. Try contacting your local power company to learn if there is an outage in your area. If this is your first time using the Google Home app, set up a home. Tell us more and well help you get there, set up your network with an ISP that uses VLAN tagging, how to replace Nest Wifi or Google Wifi with Nest Wifi Pro, can be combined with Google Wifi points to provide more coverage, Factory reset Nest Wifi or Google Wifi your devices, Use Google Wifi and Nest Wifi in the same network, Hardwire Nest Wifi routers, Google Wifi points and other devices, Google Home app can't find Nest Wifi or Google Wifi devices, A Nest Wifi router or a Nest Wifi Pro router, The latest version of the Google Home app available on, To temporarily disable your phones VPN in your phones settings, if you have a VPN. If it is not currently online, it will factory reset the next time it goes online. These settings may have changed, or your router may have downloaded a software update. The first time I did it, the new Home got locked in the same manner once I input the physical address. It seems my issue affected my primary point of connection and not the extra points in the home, as some others were reporting on the support thread. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. ( Source) Workaround 2: I had this same problem. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. Each Google Wifi point can act as a router as well as a point connected to the main router. Find him on Twitter @NexusBen. This may take a few minutes. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. Use a. I'm running into the same issue. Here are the steps for the remaining 10% of cases when it doesn't: 1. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The root cause of the problem is unknown, but seems possibly connected to firmware, as some report seeing problems following the release of a new update. I am connected but get message problem connecting to the cloud. The information your Google Wifi device, Nest Wifi device, Nest Wifi Pro device, Google Wifi app, and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. . 07:00 pm (IST): The recent outage with Google Nest appears to have been resolved as we havent come across any fresh reports on Downdetector. Google recommends adding no more than five points to a. These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. Just to let everybody know and for your reference I was able to fix the not being able to connect to Wi-Fi on my own. What I attributed to poor service from my local ISP (Spectrum) and/or a faulty modem, turned out to be this same problem. Press J to jump to the feed. Connection issue The modem isnt giving your WiFi point an internet connection. Give your Wi-Fi network a name and secure password. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. Once you've added all of your Wifi devices, theapp will perform a mesh test to confirm everything's working. Restart your modem, router and point (s) Step 3. Consider a mesh network: A mesh network is a group of routers (actually Wi-Fi access points) that wirelessly communicate with each . The open-source environment always seems to intrigue him with the plethora of options available at his fingertips. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. 06:05 AM. 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