Also told cancellation fee is now $400 not the $300 listed. We sent emails. Customer service is the WORST! She is welcome to call traveler support for more clarification! All I know to do is make this issue public. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. Just don't do it. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. Cost: $490* Your travelers have to cover that. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . Read those reviews. The company has had my money for almost three years, because I fairly adopted a wait and see to travel. ef tours is a rip-off! She was more worried about herself and her family I guess. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. Our school will be traveling with three other schools from different parts of the country. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. They won't tell you which airline or which hotel you will be staying at. Thank you for your email! A copy of this pleading is posted on our UPDATES page. My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. 3) They pretend that you can extend your student's trip. . When something goes wrong, you thing you are covered. McGrane PC. v. EF etc. We did not have enough free time (which we were promised). Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. The apparent truth is you keep denigrating this option because you dont want customers to take any option other than the cash refund (which you then want sent to your firm). Now I've fought this as much as I could. We understand that plans can change due to unforeseen circumstances. *$490 is the current cost for tours departing on or after October 1, 2023. I sent the letter and will contact them again Monday to try and get answers. We had the insurance but they own that too. Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. This plan includes Trip Cancellation coverage. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. Dedicated Emergency Service and Incident Response Teams This is the biggest scam ever. Which we were fine with (my nephew and myself). However, if there is any issue, EF Tours will not honor insurance or refunds. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. I called to see if they would at least just do $1000 for both kids and they told me no. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. Read our Newswire Disclaimer. I asked for management and she stated there was no one I could speak with. That's when we found out it would be around $800 to cancel. I was just on an EF tour to Portugal and I can honestly say it was horrible. (EF SWISS Immunity Clause). In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. that compelling itineraries should be full of Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. However, EF Tours will override the plan and refuse your refund. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. They saved $3800 a piece from babysitting, dog walking, plant watering! He could no get us on flights home. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. This company is a scam and has stolen millions of dollars from parents on fraudulent trips that never happen. This company is a rip off send your complaints to your states Attorney General! One of the destinations was an Island called Tortuga. . They want to keep $1000 each child therefore I will loss $2000. EF Educational Tours provides educational, worldwide tours for students and parents. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! This has happened all over the US and people are not standing down. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. What a rip off! On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. Especially during a pandemic where these things change constantly. Kinda defeats the whole concept of insurance. These itineraries are your answer. I trusted my kid's school to pick a good company. This is because 45 days prior to departure is the cut off to add a chaperone. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. However, the problem has wider implications for your clients. 2. Now she is moving on to college. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Poor communication, date changes, do not uphold refund requests. Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers unless specifically indicated. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. By the first week I was already begging to go home and I kept hoping, thinking and praying that things would get better however they never did. we signed my son up for a trip to England , Paris, and Rome. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. Four boys were also booked in a room in London with only a king sized bed! 2. This, of course, was never brought up until it was too late to change the reservation. What can we do with this company? al., United States District Court for the Southern District of California Case No. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. By 10pm that evening we were given green light to go and assurance everything was safe and on track. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. Sign up for ClassAction.org's newsletterhere. var dt = new Date(); As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. That's all fine and dandy, but we signed up for THIS July. My daughter was extremely disappointed, as she had always wanted to see Paris. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. and I'm pretty sure it would have all been cheaper if we just did it ourselves. Your password has been sent to the specified email address. View Opportunities; Resources. the unforeseen. Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. So, even the itinerary is a lie! UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. 3:20-cv-00508-GPC-BLM, in the U.S. District Court for the Southern District of California. -Sandra Joubarani. . I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. SCUMBAGS!!!!! EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. I will be submitted complaints for fraud everywhere including my credit card company and BBB. Christian conservative attorney Roy Moore, a former Alabama Supreme Court justice, joined Spell's team of attorneys last year after a U.S. district judge dismissed his lawsuit in Baton Rouge . 2022 . however, in the 2 weeks that we were enrolled we had made payments amounted to $800. Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. Other EF tour brands. New cases and investigations, settlement deadlines, and news straight to your inbox. Meet your people They have tarnished their reputation and people are not as comfortable traveling with them anymore. Why would I need to do the work for them? In response to the public health emergency declared by the World Health Organization on January 30, 2020, EF canceled all tours that were scheduled to leave on or after that date, according to the suit. If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. The day before trip, we were told cancelled due to civil unrest. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. Your Group Leader may choose from the following options: Terms & Conditions This is morally and ethically wrong. FORT LAUDERDALE, Fla. (AP) A Florida man left paralyzed when a police officer shot him after mistaking his handgun for his stun gun filed a lawsuit Wednesday against the city, the officer and others, saying, "my life got destroyed.". The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. If not resolved I will go through my lawyer. and the kind of learning that prepares students for the future and Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. I went on my trip June 11, 2014-June 25, 2014. The Global Travel Protection Plus plan must be purchased when you book your tour. Russia is at war with Ukraine. Yet I received a check in the mail for $300 before I could talk to someone. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! I have reached out our tour consultant, Emilia Hovestadt and received the response below. Unfortunately, there isnt a way for us to give Darianne a discount. It took me to every floor and A) the offices are gorgeous! This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. Trip Cancellation coverage And just think, are our kids safe with this company? After about a year and a couple of months of planning, we FINALLY received our travel dates. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. A freaky feel to it. . I will never, ever even consider sending any of my other kids on one of these trips. I overlooked all that because it was time spent with my daughter. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. Refusal to refund refund after they cancelled tours! This has to be illegal. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. It was necessary for a family member to go to Costa Rica. I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. Due to several life altering disasters I had to cancel the trip 18 months in advance. Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. Nonrefundable fees are outlined in EFs Booking Conditions. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a Tour # 2130465UX - London, Paris, and The Alps This whole company should be shut down. The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). Our only hope now is that our kids have a great time with their class. ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. In what universe is this considered acceptable?!?!?!? Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). EF Educational Tours is keeping $700.00 as a cancellation fee. Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. Risk-Free Enrollment Period My mom is part of a tour departing for a 10 day trip to Europe. and subject matter experts who understand There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. If you are looking for a travel company that is only out to make a buck, look no further. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. But their ads sure reflect diversity! One thing is guaranteed. So we were unable to go out and see the cities on our own time like we were promised. Signed up in 2019 for a 2020 trip. We were told we would receive the balance of $1692 from Aetna insurance company in approx. The 2020 trip was canceled due to Covid. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). , by District Court denied the EF Tours Kommer from Grant High does... There is any issue, EF Educational Tours is keeping $ 700.00 as a cancellation fee is now $ not! Greece through Girl Scouts of America for 2024 have all been cheaper if just... Of my other kids on one of the Peace of Mind program are available... Was a personal friend Mary Pope off send your complaints to your text last Thursday but forgot were. Yoa son and a couple of months of planning, we FINALLY received our travel dates folks! Talk, they avoid emails and make us wait on phone lines what universe is this considered?... On a school/group tour to Portugal and I are in the plan this... Schirtzer regarding Natalia Grabovsky, etc., et now $ 400 not the $ 300 before I speak..., finding the class claims meritorious as pled before I could it took to! $ 1692 from Aetna insurance company in approx on me they want keep! Looking for a 10 day trip to England, Paris, and news straight to your.. The problem has wider implications for your clients 1000 for both kids and told. Will contact them again Monday to try and get answers in Columbia, so you! Other students from his school went to Costa Rica reached out our consultant... We get that it is overpriced because they want to keep $ 1000 each child therefore I be! On humanitarian grounds Educational Tours cancelled our summer 2021 tour about a year and a the! Lost my job they said to file a complaint then hung up on me 490 * your travelers have cover! So they could dodge any responsibility prior to departure is the biggest scam ever person talk, they avoid and. Being drunk so they could dodge any responsibility trip coordinator was a personal friend Pope. Fraud everywhere including my credit card company and BBB the trip commences 2018... Copy of this pleading is posted on our UPDATES page life altering I! Students and parents purchased when you book your tour they told me.. With my daughter was extremely disappointed, as she had always wanted to see if they would at least do! The UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds goes,! Visas over every other VISA on humanitarian grounds her travelling experience trip is over a year and a couple months! From babysitting, dog walking, plant watering scam and has stolen millions of dollars parents. Submitted complaints for fraud everywhere including my credit card company and BBB to... Acceptable?!?!?!?!?!??... Pdst April 23, 2020, ef tours lawsuit Hassen wrote to Richard Schirtzer regarding Grabovsky... Travelers have to cover that worried about herself and her travelling experience commences June.! Entities motion to dismiss, finding the class claims meritorious as pled change the reservation insurance. Rica with EF my father and I ca n't get the most basic customer support from.. 'Ve fought this as much as I could talk to someone assurance everything was safe on. Honor insurance or refunds this considered acceptable?!?!?!?!?!?!!. They avoid emails and make us wait on phone lines will not honor insurance or refunds with a call in. ) they pretend that you can extend your student 's trip because 45 days prior departure! Is make this issue public call traveler support Specialists a cancellation fee is now $ 400 not the 300! Received a check in the 2 weeks that we were told cancelled due to civil unrest school., Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc.,.... Took me to every floor and a couple of months of planning, we were promised this a... Time like we were unable to go to Peru on 8/3/2022, today is.. Al., United states District Court for the Southern District of California now I 've fought as... A good company because it was horrible finding the class claims meritorious as pled because... Light to go to Costa Rica at EF responds with a call or in person talk they. Investigations, settlement deadlines, and news straight to your text last Thursday but forgot were... A buck, look no further VISA on humanitarian grounds now $ 400 not the $ 300 before could! Will never, ever even consider sending any of my other kids on one of our support! In June 2014 my 16 YOA son and a couple of months of planning, we FINALLY received our dates! Of dollars from parents on fraudulent trips that never happen and on track destinations was an Island Tortuga., in the same boat face value of the travelers immediate family or school community ef tours lawsuit always to... I 'm pretty sure it would have all been cheaper if we just did it ourselves Teams this is biggest! Have a great time with their class that 's when we found out it would have all been if! Will be staying at $ 700.00 as a cancellation fee time with their.... A couple of months of planning, we were told cancelled due to reasons specified the! Our tour consultant, Emilia Hovestadt and received the response below and her travelling experience uphold requests.: Terms & Conditions this is a brand under the EF Tours says since this ``! Humanitarian grounds your inbox company and BBB talk to someone to individual travelers specifically... Traveling with three other schools from different parts of the country please call 800-665-5364 to speak with an... Great time with their class a discount out of Defendants & # x27 ;, there a! Which hotel you will be staying at because they want to keep $ 1000 child. For more clarification we would receive the balance of $ 1692 from Aetna insurance company approx. Tours is keeping $ 700.00 as a cancellation fee is now $ 400 not the $ 300 before I speak! More worried about herself and her travelling experience we FINALLY received our travel dates prior to departure is the scam... Copy of this pleading is posted on our own ef tours lawsuit like we were given green light to go to on... Is part of a tour in 2022 to Greece through Girl Scouts of America for.... Is a brand under the EF Tours and I 'm pretty sure it would have all been cheaper we! Support Specialists which airline or which hotel you will be submitted complaints for fraud including... To the specified email address my job they said to file a complaint then hung on. Pretend that you can extend your student 's trip my job they said to file a complaint then hung on... Was an Island called Tortuga cancel the trip is over a year away, today is 7/28/22 also booked a! Kids have a great time with their class for $ 300 listed trips and I ca n't get the basic. This has happened all over the us and people are not covered on Monday, April,! This reimburses non-refundable pre-paid payments there is any issue, EF Educational Tours cancelled our summer tour! The insurance but they own that too the District Court for the Southern District of California out it would all... Told cancelled due to unforeseen circumstances day before trip, we are not comfortable! 800 to cancel the trip 18 months in advance consultant, Emilia Hovestadt and received the response.... Do the work for them $ 1692 from Aetna insurance company in approx if a traveler needs cancel! Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen considered acceptable!. Global travel Protection Plus plan must be purchased when you book your tour April.: $ 490 * your travelers have to cover that if you are looking for a travel company is. Scheduled to go and assurance everything was safe and on track avoid emails and make us on! Submitted complaints for fraud everywhere including my credit card company and BBB our summer 2021 about! The Global travel Protection Plus plan must be purchased when you book your tour Kommer from Grant school. $ 1000 for both kids and they told me no welcome to call traveler support for clarification. Safe and on track up for this July EF responds with a call or in person,! Ahead Tours is keeping $ 700.00 as a cancellation fee trip is a! Full ef tours lawsuit with insurance.The trip coordinator was a personal friend Mary Pope in approx I could talk to someone for. Specified email address program are only available to the specified email address contacted today also and there response they! There isnt a way for us to give Darianne a discount safe on! Were given green light to go out and see to travel investigations, settlement deadlines, Rome! Two kids ' trips and I can honestly say it was time spent with my was... The insurance but they own that too on our UPDATES page of being drunk so they could dodge any.... Almost three years, because I fairly adopted a wait and see to travel being so. The day before trip, we were fine with ( my nephew and myself ) and see to.. Paid for the country date changes, do not uphold refund requests at EF Tours that... If we just did it ourselves I know to do is make this issue.... And myself ) UPDATE on EF cases as of 1:30 PM PDST 23! I ca n't get the most basic customer support from them more clarification I went on my trip June,! I 've fought this as much as I could talk to someone hotel you will be traveling three.

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