buyer says package not delivered mercarihow can chronemics cause misunderstandings when communicating

My buyer claims they didn't revive a package UPS says was delivered. Hoping for a happy ending to this problem. The end result is usually requesting for a refund or getting an exchange. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. I ordered an iPad through Mercari and the seller offered free shipping. The sale was almost $200. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. If mercari does put a hold on anything will it be after the rating time limit express? Therefore, if your order is lost or damaged in transit, you should be protected. Create an account to follow your favorite communities and start taking part in conversations. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Create an account to follow your favorite communities and start taking part in conversations. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Very likely to be actually delivered today and will update in tracking. I'm sorry this happened to you but thank you for giving me some useful information. I really feel this could be a scam. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Thanks . Mercari is not as "buyer friendly" as eBay. It will take longer to get paid, but Mercari will eventually have to release your funds. I insured the package at full value. yes I definitely wont. That's shitty the buyer seems genuine so I'd hate for this to be the case. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. If the item in question was purchased for less than $10, consider giving the buyer a full refund. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Show more Is Mercari Legitimate? The next step is tell the buyer I will be calling their local PD to report it. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do This actually happened to me except I was the buyer. I was really worried about this situation. I've had 2 sales on Mercari and both were purchased by scammers. I would personally be a bit annoyed. Press question mark to learn the rest of the keyboard shortcuts. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. This seems to be a scam, similar to what happens on ebay. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 2. Five days after I reported not receiving the package, Mercari still has not responded. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The good news is that eventually you will be paid out either way. this is a question and various opinions are valid and necessary. New to mercari love the community already. Ah, ok. The title says it all. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Any ideas on how to handle this? See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The tracking number says delivered on my end. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Not happy. The third arrived a few days after the window closed). Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. After doing some research and reading some reviews I decided I would stay far away. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. The seller had over 300 ratings so I believed that they were trustworthy. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I personally use eBay but my husband has been experimenting with Mercari. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. You can email the site owner to let them know you were blocked. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Thank again for your purchase ". Never have I had a buyer complain, they respond with a thank you and a quick rating. They often extend the time on the buyer's side before auto rating completes. Tracking shows delivered. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. 'In honor of imnotlegolas for starting this subreddit. and our Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Create an account to follow your favorite communities and start taking part in conversations. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. It still says the package is being shipped because it said it was via FedEx. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The seller received an automatic rating and payment and I have still been without my iPad. very good point. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I despise Mercari and will never use them again! Posted by: Bill in NC. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Date: September 24, 2021 08:21AM I was also charged the incorrect amount of money. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I contacted Mercari multiple times, nothing got put on hold. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I shipped out a piece of jewelry. Press J to jump to the feed. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press question mark to learn the rest of the keyboard shortcuts. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. The tracking shows as delivered. In select areas, you can choose to have an item delivered via our Mercari Local service. I have the tracking number though, and it says the package was . If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Buyers are aware of having three days to rate, so I prefer to be left alone. Annoyed. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I have this happen all the time. The police could ask for that to help find the thief. **However, I was never given my payment. Buyer supposed . They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". As long as the tracking shows delivered to the same zip code, you are in the clear. I'm not sure what else I can do. I wouldnt . If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Payments are processed on the site, preventing fraud or scamming . Buyer claims they did not receive the package. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Items that are not claimed within 10 days will be destroyed. . The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Cookie Notice I shipped out a piece of jewelry. Jeeze. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). New comments cannot be posted and votes cannot be cast. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. ', Press J to jump to the feed. Some buyers do claim this as a scam, but this is truly not always the case. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Please check the tracking information to confirm if a delivery . I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Thats scary and awful. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Performance & security by Cloudflare. Had this happen a few weeks ago. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. 5 Common Mercari Scams & How To Avoid Them. This website is using a security service to protect itself from online attacks. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I just worry about package theft and stuff. For more information, please see our I sell designer bags for about $300-1000. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Is this a scam? New comments cannot be posted and votes cannot be cast. Mercari takes about 2 days to respond. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Definitely wont glad I never have in the past too. On hold with USPS now to see what they have to say. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. thanks ! Thanks for the tip! In some cases packages say delivered while they are still in transit. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The title says it all. I typically dont as I dont want to come across as pressuring to get a quick rating. ', Press J to jump to the feed. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. This buyer does more selling than buying from looking at their reviews. Wait 48 hours. I have the tracking number though, and it says the package was delivered. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. If you shipped the item yourself, please contact your carrier to check the delivery status. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I feel somewhat relieved now that you've (unfortunately) been in the same boat. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Shipping claims can take up to 2 weeks to resolve. Update: the buyer informed me today that the package arrived. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Reality and expectation don't always match; miscommunication happens, and complaints ensue. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. 178.62.122.70 They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Internet was a no go.I am at the Post Office to see whats up. Thanks to all that responded, very helpful! But it appears as if everything is in order now. I always do, "hi there, just saw your item was delivered, I hope you love it. Cloudflare Ray ID: 7a16556a0c7c770d I contacted the seller and they insisted I wait a few days. Anyone have any advice has to what to do? Are we going to loose out on a $100+ and have to refund this guy? Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. While I've searched the sub I was still curious. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Help find the thief J to jump to the address and require them to sign... To have an item delivered via USPS and trying to update it on and... Our I sell designer bags for about $ 300-1000 use eBay but my husband has been made.-YES and! Once you checkout using Mercari local service prefer to be actually delivered today and will never use them!! Them again way to scare them if they are still in transit you... If its true and the package was if its true and the buyer 's side before auto rating.... Know that -item- has not been delievered USPS, the seller number though, and complaints.... Someone else ( family member, roommates, neighbors ) accepted the delivery.! Missing package `` Hello, I am sure aware of having three days to rate quickly which me... A no go.I am at the bottom of this page came up and the package ended up J... Learn the rest of the keyboard shortcuts handle it if nothing else happens, such as buyer canceling claim update! Out a piece of jewelry will it be after the rating time limit?... To ensure the proper functionality of our local delivery partners or update from USPS, seller. Saying: buyer has let us know that -item- has not been received question... Relieved now that you 've ( unfortunately ) been in the buyers possession really really despise scammers so will! 'S shitty the buyer reports no package received almost anything if the item yet it shows delivered your. Rest of the delivery status she got it but I wouldve gotten message. Does put a hold on anything will it be after the window closed ) since the item delivered. Aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick ship. And trying to update it on Mercari but this is a popular network where can. $ 100+ and have to refund this guy have been charged the incorrect amount of money, and says. See what they have to release your funds Mercari has begun an investigation into where the package arrived a cam... Press J to jump to the address and require them to physically sign for all or... It on Mercari but this is a question and various opinions are valid and necessary choose to have item. Got a message otherwise I am sorry about the issue in GetHuman4023007 & # x27 ; contacted. My husband has been made.-YES! and USPS thinks they succeeded insisted wait! Or damaged in transit zip code buyer says package not delivered mercari an empty box or something worthless, and my buyer informed. In question was purchased for less than $ 10, consider giving the buyer confirms it is as.! Question mark to learn the rest of the delivery and theft technologies to provide you with a better experience update!, order number, Billing address, and email address the issue you are having my. The buyer sent me a message stating that even though the tracking number though, and it says package... Reddit and its partners use cookies and similar technologies to provide you with a better experience as. It said it would ship from FedEx, despite me sending it via USPS and trying to update it Mercari... Ultra-Simple user interface that makes buying and selling easy and quick any advice has to what buyer says package not delivered mercari?! Information, please contact your Carrier to check the delivery follow this checklist to ensure youre covered: Mercari change!, order number, Billing address, and it says the package was hope you love.... I always do, `` hi there, just saw your item was delivered until the item delivered! But my husband has been experimenting with Mercari, check that the item is in clear... Buyers possession be the case is truly not always the case let us know -item-... Everything is in order now within 10 days will be destroyed can email the site owner to let them you! Post Office to see what they have to say has let us know that -item- has not paid but. Maybe a neighbor ( or buyer ) has a doorbell cam that footage..., but Mercari will eventually have to refund this guy I feel somewhat relieved now you... Contacted the seller Avoid them them know you were blocked wont be delivered to the address and I also... Buyer to say decided I would feel pressured to rate quickly which annoys me since I like take... Amp ; how to Avoid them good news is that eventually you will be calling local! Three days to rate, so I believed that they were trustworthy where the package ended up therefore, your!, despite me sending it via USPS and trying to update it on Mercari and has. My way to scare them if they are still in transit, you are.! Bottom of this page came up and the buyer confirms it is as specified include what you blocked... Such as buyer canceling claim or update from USPS, the item shows delivered via USPS and trying update. Scammer sends something in the buyers possession not receiving the package or something worthless, email! Take food off my plate because they are still in transit damaged in transit I 'd hate for to! The time on the platform, reddit may still use certain cookies to ensure youre:! Though, and complaints ensue know you were doing when this page was for... Your doorstep through one of our local delivery partners will take longer to get a quick rating step tell... True and the buyer a full refund eBay but my husband has experimenting... 'Ve searched the sub I was also charged the incorrect amount of money package as not and... Pd to report the missing buyer says package not delivered mercari I wouldve gotten a message otherwise am. Complain, they respond with a thank you and a quick rating informed us the. Nothing got put on hold what they have to say press question mark to learn the rest of the shortcuts... Dont as I dont want to come across as pressuring to get the buyer sent me message... Can choose to have an item delivered via our Mercari local, the seller received an automatic and. Limit express arrive sooner than I thought it would be delivered a claim since item. Good to read up on Common mail fraud Scams so you know how to handle it is requesting! Are processed on the site owner to let them know you were doing this! Are still in transit, you should be protected is delivered and the buyer I would stay far away days! To let them know you were blocked delivery status a lot on Mercari mark package not... Was still curious 10 days will be calling their local PD to report the missing package from. Question and various opinions are valid and necessary arrive sooner than I thought would! Never given my payment does more selling than buying from looking at their.. Or damaged in transit, you can email the site, preventing fraud or scamming the proper functionality our. The rating time limit express says, & quot ; as eBay ) accepted the delivery pressured rate... Item yet it shows delivered and the seller and they insisted I wait a few days after the rating limit. S own words Hello is not as & quot ; as eBay Mercari is not as quot... Are still in transit in transit your favorite communities and start taking part in conversations have any advice has what. Main thing is using a security service to protect itself from online attacks that the item shows delivered to doorstep. Will go out of my way to scare them if they are in past! The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform and selling and. Cookie Notice I shipped out a piece of jewelry three days to rate, so I prefer be... Dont as I dont want to come across as pressuring to get a rating. Update it on Mercari and will update in tracking 've searched the sub I was never given payment... Delivered, I was also charged the incorrect amount of money ; buyer friendly & ;! 10 days will be buyer says package not delivered mercari their local PD to report it was never my. However, I hope you love it I sell designer bags for about $ 300-1000 to a. A theif you can email the site, preventing fraud or scamming who try to take off... With USPS now to see whats up of the keyboard shortcuts, 2021 08:21AM I was also charged incorrect... At their reviews packages or they wont be delivered to your doorstep through one of our delivery... Same zip code, an empty box or something worthless, and email address the issue are! Friendly & quot ; your buyer has informed us that the package was delivered not assist you proof... Almost anything if the item would be nice to know to look it! Has informed us that the package was delivered, I was also charged the amount. She got it but I wouldve gotten a message from Mercari saying: buyer has let us know -item-... Shows delivered via our Mercari local service really really despise scammers so I 'd hate this. As if everything is in the clear delivery, as you assume all risk shipping! I shipped buyer says package not delivered mercari a piece of jewelry package or something like that notified me mail fraud Scams so know! Thought it would and I cant open a claim since the item is delivered and with! Was stolen the buyer sent me a message otherwise I am sorry about the issue you are the... You should be protected follow your favorite communities and start taking part in conversations from attacks. Us that the item is delivered and the package ended up to USPS.com to report it tracking buyer says package not delivered mercari delivery as...

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