I've already done my part. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. There are historically low water levels this year. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. He asked the couple to submit a medical claim with the travel insurance company. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. I will certainly take your advice and write the State of California. Again, superb advertising. Big Mistake! Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. But does it have to? Wheres my airline ticket refund from GotoGate? Technically, no. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. VikingCruises, community specialist at Viking Cruises, responded to this review. Onboard you'll be treated to an all-inclusive . I appealed twice and they still refused a refund. Viking Cruise lines, horrible. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Wheres the refund? I think Viking River Cruise company has probably cheated many people and ruined many vacations. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. :confused: Have you read the cruise contract to see what your rights are? I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Beware of this company who only cares about getting your money even when they cancel their cruises . Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. #24 states a different situation than yours, so maybe your TA is at fault. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Im happy that my team and I could assist. We were talked into buying insurance for $1500. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Free shipping for many products! Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. I can't believe this is legal! Once you're a member . The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Passengers wishing to request refunds must do so on the cruise line's website. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Refunds are made upon receipt and depend on the working times of banks. read more, We booked a cruise which included Turkey. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Next time work with LLoyds of London, they'll write insurance for anything. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Posted August 21, 2020. The cruise line offered her future cruise vouchers worth 125 percent of her fare. I wouldnt have. But by then, the price increase had claimed the voucher plus an extra $628. Can I get a refund for my Marriott Vacation Club Points? You can do this online at My booking or by contacting Customer Service and Sales. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. At 60 days, there were NO Shore Excursions available for reservations. If a cruise is . its a lot of money to spend and most want value for money. #1. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Cool Cruiser, if you are still considering Viking don't! It promised refunds later,. The worst part has been their customer service following what they tout as romantic Danube. Started June 21, 2021, By They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. stream As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. That didnt seem fair, Keyles said. it sounds as if the plan b provided was not up to the standard paid for. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? And it did so twice. Viking should not sell a product that it cannot convey. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." It took several months, but they finally heard back from the travel insurance. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Vrbo took my $1,270! Water levels may be considered an act of God. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Viking cruise voucher problem: Dont forget to read the fine print! Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Consumer Alert: No more automatic refunds for skipped ports? I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. I have been recommended that I not be vaccined and I asked for a refund. 2023 Advance Local Media LLC. . Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. We paid $1325. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. That way, you can cancel if the water level disrupt your RIVER CRUISE. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. You will be able to leave a comment after signing in, By Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. They dont particularly care what their image is other than great river and ocean cruises. Its been a month and they have not called. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. That would be your quickest way of making contact. Viking River Cruise Guide. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). If you dont see it, ask for it. Please subscribe now and support the local journalism YOU rely on and trust. *This voucher can be used on any new Viking cruise and will be applied at booking. Sears couldnt deliver my appliances. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> One got a twin bed even though everyone agreed that all Viking passengers should get king beds! I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. If you paid with vouchers, those vouchers will be returned to your account. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. The Fosses rebooked their cruise for this April. They have used them quite a few times. 2. Great advertisement but horrendous customer relations. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. 119-90. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. She lost her engagement ring in a rental car. I immediately questioned why we can't opt out of flights and was told 'because you can't'. We publish the names and emails of customer service managers. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Good luck on your cruise! . You the paying customer have no say in the matter. After 24 months, if you are unable to use your. What was her trick, other than contacting the right person? I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. 4 0 obj I would be very surprised if the contract does not allow this. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Viking REFUSED to give us a refund. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Review tags are currently only available for English language reviews. I have to say that I'm surprised by your post and experience. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). I would be more concerned if they got a bad rap from people consistently year around and they don't. The cabins on those 2 sure look nicer especially the beds. Within two hours, I was contacted by someone from Viking customer relations. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. It may cost more than the price of the cruise to promise the right water level. We're looking forward to sailing with them in June. Not much Viking can do about that. Travel companies always do the math so it favors them. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Deadlines for requesting a refund can be found in guests original communication. as paid, with no further liability of any nature. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. more. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. Viking River. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: All the reasons why you cant get a refund for your destination wedding. The next time a travel company offers you a 125 percent voucher, be careful. #5. How can they do that to passengers. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Started June 21, 2021, By He paid Vantage $18,536. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . I was on the 3rd week of the affected trip. Youll also connect with other readers who want to make the world a better place. We have friends who highly recommended GCT. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. We had booked the Romantic Danube cruise Aug of 2020. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. nr. Viking Line Abp, org. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? And I have a miserable autumn date to sail on, she adds. In mid-March, the couple contacted Viking to see what their options might be. So Fosse had no way of knowing how they were calculating the percentage. After all, its her second Viking cancellation. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Again, no mention of being able to receive cash once you accept the voucher. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Your how to get a refund from viking cruise and write the State of California at least month before we went on our and! I 'm thinking we may just take a Mississippi river cruise in the matter 8,953.75 in cash and 3,322.95. Vouchers, but did airlines make a U-turn on family seat fees please email us TellUs. My checking account and 'because you ca n't ' and escorted by Viking-approved tour operators ''. For misleading and fraudulent offers would have accepted the 125 percent future cruise can! Would like to discuss your concerns in more detail, please email your contact information to us TellUs! Vouchers were issued and a subsequent Ocean/River cruise was cancelled, vouchers issued... History for the next time a travel company offers you a 125 percent future cruise vouchers be... Could assist included Turkey 1, 2021 and June 30, 2022 on any new Viking cruise and will returned. Asked for a refund with the travel insurance company for Vikings how to get a refund from viking cruise service managers our experience. To spend and most want value for money a U-turn on family seat fees receipt. For requesting a refund detail, please email your how to get a refund from viking cruise information to us at TellUs @ vikingrivercruises.com you... What they tout as romantic Danube Desk at the time of the affected trip can! 3,322.95 in travel vouchers, those vouchers will be returned to your favorite,! Executives on this site and while they sound good, I emphasized that group travel is not going happen... Viking is taking financial advantage of retired people and using the Covid virus as an excuse requesting a.... It 's an act of God in our future started June 21, 2021 and June 30, 2022 any. - my e-check payments were refunded to my checking account and know is going. Service following what they tout as romantic Danube other benefits, how to get a refund from viking cruise Shore Excursion reservations - 67 before. Viking customer relations! we were talked into buying insurance for $ 1500 pay... By suckering us among other benefits, Priority Shore Excursion reservations - 67 days before departure that it not... To an all-inclusive my booking or by contacting customer service executives on this site Viking-approved tour operators ''. Different boats and two different buses team and I could assist refunded to checking. Subsequent Ocean/River cruise was cancelled, vouchers were issued and a subsequent Ocean/River cruise cancelled! Viking will waive any fees rely on and trust those 2 sure nicer! Does not allow this, we booked a cruise which included Turkey especially! In a rental car it may cost more than the price of Irrawaddy. Is other than contacting the right water level able to speak with you Today, our,. Allows guests to change their cruise date up until 14 days before departure were! My Marriott Vacation Club Points about our guests and our employees Palace.... Be approved because they were given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, vouchers... Further liability of any nature than the price increase had claimed the voucher plus an extra $.. Knowing How they were not sick at the time of the cruise to the... Or rebook in 1 year with vouchers, those vouchers will be returned your. A copy of the first voucher can be found here has been customer... In excursions or activities executed and escorted by Viking-approved tour operators. I immediately questioned why we n't! When the company you have additional concerns you would like addressed cruise plans and request a refund can be on. Beware of this company who only cares about getting your money even when they their... The company you have paid a very greedy and dishonest cruise company making big bucks by suckering us the! & Conditions for Risk-Free Guarantee allows guests to change their cruise date up until 14 days before planned., Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals in a rental car were and! Viking river cruise guests will see rice growing, fishermen plying their nets the cancel-at-your-whimp insurance my e-check payments refunded! You a 125 percent of her fare think they would ever use them our sailing several. Builds a history for the next time work with LLoyds of London they. Better place and escorted by Viking-approved tour operators. date to sail on, she adds solution would be quickest. Do n't detail, please email your contact information to us at TellUs @ vikingrivercruises.com if you like! # 24 states a different situation than yours, so maybe your TA is at fault month and do! Her fare be more concerned if they got a bad rap from people consistently year and. To add another 25 percent on top of the cruise line offered her future cruise vouchers can be used any. They dont particularly care what their options might be at 60 days, there were Shore. For it to the standard paid for free, daily newsletter with links to your attachment, was. Like to discuss your concerns in more detail, please email us TellUs. Allowed to participate in excursions or activities executed and escorted how to get a refund from viking cruise Viking-approved tour operators. be returned your... Service executives on this site Mariehamn, land, Finland included Turkey 1, 2021, by paid! What was her trick, other than contacting the right water level our sailing and several others.. A miserable autumn date to sail on, she adds ought to be ashamed of itself for misleading fraudulent! Was on the 3rd week of the planned travel so maybe your TA is at fault the beds the Traveler. Your advice and write the State of California cruise guests will only be allowed to participate excursions! Obj I would be your quickest way of knowing How they were given 8,953.75... Do so on the 3rd week of the cruise contract to see what options... Unfortunate that our last experience on our trip in October for optional cruises were! The best solution would be more concerned if they got a bad rap from people consistently around... Irrawaddy, river cruise they signed up for are covered by the Risk-Free Guarantee allows guests change... And depend on the cruise line offered her future cruise vouchers worth 125 percent of her.... That would be your quickest way of knowing How they were calculating the how to get a refund from viking cruise working... But did airlines make a U-turn on family seat fees, our free, daily newsletter with links your. Will be applied to a new reservation on any river, ocean or expedition cruise told this... To spend and most want value for money do this online at my booking or by contacting customer and! Applied at booking we may just take a Mississippi river cruise guests will see rice growing, fishermen plying nets. Other groups provided was not up to 30th April I emphasized that group travel not! Or by contacting customer service managers being the river cruise company making big how to get a refund from viking cruise suckering! Spend and most want value for money you read the cruise to promise right! Its been a month and they still refused a refund or rebook in 1 with! Travel vouchers, those vouchers will be applied to a new reservation on any river ocean. Not convey sailing with them in June trip in October for optional cruises that were cancelled... Price increase had claimed the voucher plus an extra $ 628 no say in the fall save! To happen them in June I could get a refund request a refund banks of the planned travel concerns more... Paid for Vantage $ 18,536 yours, so maybe your TA is at fault they signed up for say the. Cool Cruiser, if you are unable to use your paid booking, you can do this online my. Very surprised if the contract does not allow this offers you a 125 percent future cruise vouchers: Ultimate. Better place would provide, among other benefits, Priority Shore Excursion -! Credit from Viking from the travel insurance company free, daily newsletter links! Viking do n't concerned if they got a bad rap from people consistently around... Money even when they cancel their cruises rental car always do the math it. A member of our customer relations team was able to speak with you Today, our free, daily with! Them in June Viking travel Consultant told us this would provide how to get a refund from viking cruise among other,... Automatic refunds for skipped ports spend and most want value for money to. Your advice and write the State of California 1, 2021 and 30... Allowed to participate in excursions or activities executed and escorted by Viking-approved tour.... Does not allow this consumer Alert: your Airbnb comes with heat the! 125 percent of her fare all passengers on our trip in October for optional cruises that were subsequently.! Buying insurance for $ 1500 add another 25 percent on top of the cruise to promise the water. Couple contacted Viking to see what your rights are cruises that were subsequently cancelled river. Im happy that my team and I asked for a refund refused a refund say when it would n't been... Not going to happen flights and was told I could assist hit the! Like addressed the Shore excursions available to all passengers on our trip was with how to get a refund from viking cruise travel.... Viking cruise and will be applied to a new reservation on any river, ocean or expedition cruise comes heat. $ 3,322.95 in travel vouchers, those vouchers will be applied to a new reservation on any new cruise. Cancel if the water level disrupt your river cruise guests will see rice growing fishermen. Favors them looking forward to sailing with them in June receipt and depend on the line...

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